Hiring ServiceNow HRSD Technical Lead

Job Summary:

ServiceNow Technical Lead

Key Responsibilities:

• Lead the design, development, and deployment of ServiceNow solutions across ITOM, HRSD, ITSM, and SPM modules.
  
• Provide technical leadership to a team of developers and consultants, ensuring best practices and standards are maintained.
  
• Collaborate with business stakeholders, project managers, and other IT teams to gather requirements, provide solutions, and drive implementations.
  
• Architect scalable and maintainable ServiceNow applications and workflows.
  
• Develop custom scripts, workflows, integrations, and automation solutions within the ServiceNow platform.
  
• Conduct code reviews, troubleshooting, and performance tuning of ServiceNow applications.
  
• Mentor junior team members and provide technical guidance to enhance team capabilities.
  
• Ensure compliance with IT governance, security policies, and change management processes.
  
• Stay updated on ServiceNow platform enhancements and recommend adoption of new features.
  

Required Skills & Qualifications:

• Strong experience (5+ years) with ServiceNow platform focusing on ITOM, HRSD, ITSM, and SPM modules.
  
• Expertise in ServiceNow scripting (JavaScript), Glide APIs, Business Rules, Client Scripts, UI Policies, and Service Portal development.
  
• Experience with ServiceNow integrations (REST, SOAP, LDAP, MID Server).
  
• Proven track record in leading ServiceNow implementations and managing technical teams.
  
• Strong understanding of ITIL processes and how they map to ServiceNow capabilities.
  
• Excellent problem-solving skills and ability to troubleshoot complex technical issues.
  
• Strong communication and interpersonal skills with an ability to collaborate effectively with cross-functional teams.
  
• Ability to translate business needs into technical solutions and articulate technical concepts to non-technical stakeholders.
  
• Experience with Agile/Scrum methodologies is a plus.
  

Desired Soft Skills:

• Leadership and team management capabilities.
  
• Effective communication and presentation skills.
  
• Proactive and self-motivated with a strong customer service orientation.
  
• Ability to work under pressure and manage multiple priorities simultaneously.
  
• Strong analytical and organizational skills.
  

Education:

• Bachelors degree in Computer Science, Information Technology, or a related field is preferred.
  
• ServiceNow certifications (Certified System Administrator, Certified Implementation Specialist in ITOM/HRSD/ITSM/SPM) are highly desirable.