Hiring Process Specialist (Workforce Management Associate) Exp:2-4 yrs

Job Details:

Designation: Process Specialist

Job Level: JL 3A

Work location: Pune (Work from Office)

Exp: 2-4 years

Notice Period: Immediate - 15 days

Shifts: Flexible to work for any shift (24*7)

Job Summary

WORKFORCE MANAGEMENT ASSOCIATE / REAL-TIME ANALYST

General Skills (Communication and Soft Skills):

• Excellent oral and written communication skills
• Excellent analytical and problem-solving skills
• Strong organizational skills
• Ability to present oneself as positive, polite and professional skill set.

Technical Skills

• Demonstrates end to end understanding of forecasting and scheduling technical functional knowledge, advanced tech savviness and adept in adapting to any changes in tools/processes
• Technical functional knowledge, advanced technology savviness and adept in adapting to any changes in tools and processes, including workforce scheduling tools

Competencies / Duties and Responsibilities:

• Ensures that workforce is staffed optimally by creating forecast and staffing models
• Monitors request queues on a real-time basis and ensures adherence to the planned and prepared schedules based on volume forecast
• Monitors Service Levels and initiates contingency; proactively and reactively
• Partner with Company team to develop/deploy innovative solutions
• Monitors Service Levels and performance outcomes to make recommendations to staffing models
• Analyzes business information to identify process improvements with data-supported recommendations
• Builds effective working relationships with Company and, when requested, Company Clients
• Works closely and collaborate with leaders/management to understand staffing needs and ensure alignment with business objectives
• Participates in special projects and performs other duties as assigned

Other Requirements / Qualifications:

• College graduate with an accredited Bachelors degree
• [TP1] Willingness to work in rotational shifts
• Operations center scheduling experience preferred
• Strong quantitative and technical aptitude
• Detail oriented - high emphasis on quality/quantity balance
• Able to interact and negotiate with all levels of management
• Ability to work independently and exhibit time management skills; flexibility and adaptability required
• Fluent in the English language, in accordance with the requirements of the agreement.

Interested candidates please share your updated resume and below details to shazia.ahmad@infosys.com

Details: