Hiring from Office Support Guide / Workplace Accessibility Assistant

Job Title:

Location:

Reports To:

Employment Type:

Role Overview:

Office Support Guide

Key Responsibilities:

• Meet and greet the employee at the office gate or building entrance each day.
• Escort and guide the employee to their workstation safely and assist with daily workspace setup if needed.
  
• Provide on-demand assistance to navigate to:
  
• Meeting rooms
  
• Restrooms
  
• Office common areas and other facilities
  
• Accompany the employee to the office restaurant or cafeteria during meal times, assisting with:
  
• Navigating the space
  
• Ordering meals or beverages
  
• Carrying food or drinks to the table
  
• Ensure the employees comfort and safety during movements around the premises.
  
• Coordinate with HR or Facilities to ensure accessibility support is continuous and well-managed.
  
• Maintain professional confidentiality, respect, and sensitivity at all times.
  
• Offer polite and patient verbal guidance when required.
  
• Report any accessibility or mobility concerns in the workplace to the HR team for resolution.
  

Qualifications & Skills:

• Essential:

• Good communication and interpersonal skills.
  
• Empathetic, patient, and respectful demeanor.
  
• Physically capable of walking and moving throughout the office for extended periods.
  
• Dependable, punctual, and professional.
  
• Strong sense of responsibility and confidentiality.
  

• Preferred:

• Prior experience as a

  support worker

  ,

  mobility assistant

  ,

  accessibility guide

  , or in a

  disability support

  role.
• Basic awareness of

  workplace accessibility

  and

  inclusion practices

  .

Working Conditions:

• On-site presence required during the supported employees working hours.
  
• May involve assisting during short walks within the building and occasional escorting to cafeteria or meeting areas.
  
• Collaboration with HR, Facilities, and the immediate team to ensure smooth coordination.
  

Personal Attributes:

• Courteous, discreet, and trustworthy.
  
• Highly observant and proactive in offering help.
  
• Approachable and calm under pressure.
  
• Strong commitment to creating an inclusive workplace environment.