Hiring For Service Delivery Manager- GIS Mapping Operations

Cognizant

12 - 14 years

20 - 22 Lacs

Hyderabad

Posted:2 hours ago| Platform:

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Skills Required

service delivery manager gis mapping google apple

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job purpose

To manage a team and drive performance management along with driving process improvement initiatives.

Must have skills/ qualifications

12+ Years of experience in similar environments/ tech companies, including 3 years of managing teams
Manage teams to deliver on SLA, KPIs and KRAs,
Responsible for operational efficiency & effectiveness of the teams.
Ensure the team meets all contractual SLA targets along with helping others to meet the same
Monitor performance, identify improvement areas, implement action plans and track them to closure.
Manage metrics and enhance their usefulness by improving correlation with customer satisfaction.
Manage stakeholder expectations by engaging QC team and Policy Engagement functions.
Carry out pre-emptive and predictive analysis to improve the issue prevention focus of the process.
Identify automation/optimization opportunities and develop technical solutions to drive such changes.
Drive skill enhancement initiatives in the team through knowledge sharing, cross training and rotation
Proactively look for process/product improvement opportunities
Champion RCA efforts and inculcate culture of data driven deep dive analysis in the team.
Drive workflow and policy/process related change management initiatives
Conduct annual / bi-annual appraisals
Note : Should be from GIS Mapping background

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