Hiring For Quality Manager - Hyderabad

Cognizant

9 - 14 years

8 - 12 Lacs

hyderabad

Posted:1 month ago| Platform:

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Skills Required

google quality manager senior quality lead trust & safety associate quality manager

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities:

Provide regular reports to senior management on quality assurance performance, including trends, issues, and recommended corrective actions.
Manage a team of quality leads, quality assurance specialists, providing coaching, guidance, and performance feedback.
Stay up to date on industry trends, best practices, and regulatory changes affecting contact center operations and quality assurance.

Qualifications:

Minimum 8 years of experience with 2 years as a quality manager.
In-depth knowledge of quality assurance processes, techniques, and methodologies.
Experience with quality assurance tools, software, and systems, such as call monitoring software, quality management systems, and customer feedback tools.
Strong leadership skills and experience managing a team of quality assurance specialists.
Excellent communication and interpersonal skills, with the ability to communicate complex information effectively to stakeholders at all levels.
Experience in managing audits from a risk compliance & control standpoint

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