Hiring for Non Voice & Voice Process

1. Process: Email & Chat (Customer Support)

• Qualification: Graduate (Mandatory)
• Experience: Min. 1 year in Email/Chat process
• Languages: English & Hindi
• Working Days: 6 days/week, 1 rotational off
• Transport: 2-way cab (up to 35 KM) or ₹2,000 allowance
• Salary: ₹3.0 LPA (₹25,000 CTC) | Take Home: ₹20,400
• Key Responsibilities:
• Handle Bank customer queries via email/chat.
• Provide accurate, timely resolutions and escalate when needed.
• Manage multiple chats professionally; occasional outbound calls.
• Skills Required:
• SVAR: 50+ | Typing: 36 WPM, 95% accuracy
• Strong English & Hindi communication
• Good analytical & problem-solving skills
• Knowledge of MS Office and chat/email etiquettes
• Preference: Candidates with 12+ months of relevant experience.

2. Process: Inbound Voice – Customer Support

• Qualification: Intermediate & above
• Languages: English & Hindi (Regional preferred)
• Working Days: 6 days/week, 1 rotational off
• Transport: 2-way cab (up to 35 KM) or ₹2,000 allowance

Salary:

• Freshers:
• Pocharam – ₹14,330 CTC | ₹14,000 Take Home
• Begumpet – ₹15,330 CTC | ₹15,000 Take HomeExperienced: ₹19,000 CTC | ₹14,500 Take HomeKey Responsibilities:
• Handle inbound customer calls for banking queries and services.
• Provide accurate information and resolve issues efficiently.
• Escalate complex issues when required.
• Cross-sell relevant banking products.
• Maintain documentation and service quality.

Skills Required:

• SVAR Score: 50+
• Strong communication in English & Hindi
• Basic computer & MS Office knowledge
• Good listening, reasoning, and decision-making skills
• Customer-focused with patience and empathy
• Eligibility: Undergraduates/Graduates (except pursuing students & B.Pharmacy).

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Experience:

• Non-voice/chat process: 1 year (Required)

Language:

• Hindi fluent (Required)
• English fluent (Required)

Work Location: In person