Hiring For Medical Coder - Team Lead

Job title:

Education :

Experience : 3+ years experience

Roles & Responsibilities :

• Review operating statistics regularly to ensure Client and Organization goals are being met in areas of service quality and timeliness. Typical areas of focus include quality monitoring scores/daily work assignments, customer satisfaction, account notations, call handle times(If the process has voice requirement), abandon rates and service levels/ line adherence.

• Identify areas of process improvement and work effectively within the organization to implement resolutions on a timely basis. Areas for improvement should be targeted at increasing client satisfaction and/or company profitability.

• Oversee necessary enhancements to client programs or servicing therein. This may include areas such as staffing, training, attendance, and quality.

• Work closely with Account Management and Workforce Management to optimize staffing to achieve proper balancing of client servicing objectives and company profitability.

• Responsible for service quality for all work performed by his/ her employees.

• Participate in client visits and roundtables to provide inputs on program performance or new programs being offered.

• Coordinate with Manager Operations to balance needs of individual teams with needs of the entire organization.

• Provide growth development opportunities.

• Promote teamwork and cooperative effort.

• Help train and provide guidance to other Supervisors, Sr. Supervisors and CSRs within the organization.

• Maintain a clean, safe, unobstructed work area and practice good safety habits.

• Provide internal and external customers with the highest quality service.

Skills :

• Exceptional interpersonal, customer service, problem-solving, verbal, and written communication, and conflict resolution skills.

• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

• Ability to improve and/or transform teams processes across functions within the organization.

• Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management.

• Strong coaching and leadership skills, ability to develop and motivate employees towards improved performance.

• Ability to delegate and manage workloads and projects across functions within the organization.

• Ability to successfully drive continuous improvement efforts by leading various work streams related to call centre metrics and monitoring tools.

• Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results.

• Strong operational and financial acumen, executive presence, and the ability to lead multiple sites.

• Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.

• Advanced customer focus and customer service skills.

• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.

• Ability to handle reporting, financial analysis (cost-effectiveness, cost-benefit etc.) & budgeting.

• Experience with Client relationship management is preferred

Ready to take the next step? Apply now by sending your resume to:

Contact : Pavani (HR Executive)

Email : pavani.b@code-zens.in or

WhatsApp : +91 7680850099