Hiring For Manager/Assisstent Manager - US Mortgage

Greetings from INVISIA SOFTWARE - US Shift.

We are hiring for

Location: Bangalore, India

Department: Operations Mortgage Services

Employment Type: Full-time (Work from Office)

Shift: Night Shift (US Hours)

Reports To: Directors

*Interview Process*

Level 1 - Assessment (https://app.testgorilla.com/s/x8ut13rj)

Level 2 - Manager

Level 3 - Co founder.

Level 4 - Founder.

* please take the assessment for the first round of the interview using the link above*

Job Summary:

We are seeking a results-driven Operations Manager to lead our US Mortgage vertical, specifically in Title Search, Tax Research, and Commitment Typing. The ideal candidate will bring strong domain expertise, leadership capabilities, and a proactive mindset to ensure seamless operations, client satisfaction, and team performance.

This is a full-time work-from-office position in Bangalore, requiring night shift availability, Indian holiday coverage, and weekend readiness based on business volumes. Candidates must have personal transport for safe commuting.

Key Responsibilities:

• Oversee daily operations in Title Search, Tax Research, and Commitment Typing for US mortgage clients.
• Ensure accurate and timely processing while meeting strict quality benchmarks and TAT (turnaround time).
• Drive daily target achievement across process teams through focused oversight, motivation, and performance tracking.
• Handle errors and client claims efficiently, including root cause analysis, corrective actions, and client communication.
• Approve and plan team leaves in advance, manage absenteeism to ensure it does not impact committed targets.
• Proactively manage weekend coverage and ensure service delivery continuity during peak volumes.
• Monitor key metrics via SLA trackers, dashboards, and KPI reporting tools; take corrective steps as needed.
• Act as the primary client contact for escalations, updates, and performance reviews.
• Lead, coach, and mentor team leads and processors for skill development, productivity, and compliance.
• Keep SOPs and all process documentation updated and audit-ready.
• Maintain compliance with client guidelines, internal controls, and regulatory standards.
• Handle internal and external audits by coordinating documentation, preparation, and timely follow-ups.
• Track and manage attrition, watch for any performance or behavioural deviations, and implement early interventions.
• Coordinate closely with HR, QA, IT, and Training for operational alignment, issue resolution, and resource management.
• Champion process improvement, automation, and quality assurance initiatives.

Qualifications & Skills:

• Bachelors degree in Business, Finance, or a related field.
• 68 years of BPO experience, with at least 2 years in US mortgage operations (especially in title/tax processes).
• Hands-on expertise in Title Reports, Property Tax Research, Legal Land Records, and ALTA Commitment Typing.
• Excellent verbal and written communication skills; experience in client-facing roles is essential.
• Demonstrated ability to lead high-performing teams under pressure while maintaining quality and timelines.
• Must own personal transport due to night shift and office commute requirements.
• Availability to work on Indian holidays and weekends as per business needs.

Preferred Skills:

• Experience managing multiple clients with diverse operational requirements.
• Strong skills in SLA/KPI management, workforce planning, and attrition control.

Perks & Benefits:

• Competitive salary (will be disclosed during the hiring process)
• Comprehensive health insurance and applicable statutory benefits

Additional Notes:

• This is a full-time, night shift, work-from-office role based in Bangalore.

• Candidates must have personal transport, be open to Indian holiday work, and manage weekend staffing.

• Focus on error/claim handling, daily performance, leave/absence planning, and attrition management is critical.

*Interested candidates do share your updated CV to shamala.m@invisiasoftware.com OR Whatsapp 7795066884*