Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Soft skills are general traits that help employees excel in any workplace, they include communication, teamwork, and adaptability, often termed as transferable or people skills. They are essential for professional success. By improving the communication skills of the employees, organisations can foster a more collaborative, efficient, and positive work environment, leading to improved employee engagement and productivity.
The training is highly relevant to internal communications as it directly impacts the quality and effectiveness of interactions within an organisation or conversations with stakeholders The training focuses on various communication aspects with curated content.
The topics below hold a testimony to the Voice staff who will be trained on the importance of communication through the medium of speech, which is a priority in the forefront focussing on conversational aspects.
For the frontline teams, effective communication is crucial for delivering excellent customer service and collaborating effectively with colleagues. Communication training can equip these teams with the skills needed to navigate customer interactions successfully, resolve conflicts, and contribute positively to the team dynamic.
a. Active Listening
b. Verbal Comms
c. Empathy & acknowledgement
d. Rapport Building
e. Dead Air Management, Probing and Paraphrasing
f. Comms Group discussion
g. Handling challenging conversations
h. Corporate Etiquette
OSB India
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