Hiring For GIS Mapping (Team Lead, Team Manager, SDM Ops )

8 - 13 years

9 - 19 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles :

Team Lead : 6 to 8 years

Team Manager : 8 to 12 years

SDM : 12 + Years

Job purpose

To manage a team and drive performance management along with driving process improvement initiatives.

Must have skills/ qualifications

  • Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering
  • Manage teams to deliver on SLA, KPIs and KRAs,
  • Responsible for operational efficiency & effectiveness of the teams.
  • Ensure the team meets all contractual SLA targets along with helping others to meet the same
  • Monitor performance, identify improvement areas, implement action plans and track them to closure.
  • Manage metrics and enhance their usefulness by improving correlation with customer satisfaction.
  • Manage stakeholder expectations by engaging QC team and Policy Engagement functions.
  • Carry out pre-emptive and predictive analysis to improve the issue prevention focus of the process.
  • Identify automation/optimization opportunities and develop technical solutions to drive such changes.
  • Drive skill enhancement initiatives in the team through knowledge sharing, cross training and rotation
  • Proactively look for process/product improvement opportunities
  • Champion RCA efforts and inculcate culture of data driven deep dive analysis in the team.
  • Drive workflow and policy/process related change management initiatives
  • Conduct annual / bi-annual appraisals

Note : candidates with experience in GIS Mapping, People management will be preferred

Intersted candidates can send your CV to : Sanjana.t2@cognizant.com

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Cognizant

IT Services and IT Consulting

Teaneck New Jersey

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