1 - 4 years
3 - 8 Lacs
Posted:1 month ago|
Platform:
Hybrid
Full Time
We are looking for an experienced and customer-focused Contact Center Specialist to join our dynamic team. The ideal candidate will have a minimum of 1 year experience handling international voice processes and a passion for delivering excellent customer service. Key Responsibilities: Handle inbound and outbound customer calls from international clients Provide accurate, valid, and complete information to customers Resolve customer queries and complaints efficiently and professionally Maintain high levels of customer satisfaction and quality standards Key Requirements: Minimum 1 year of experience in an international voice process (BPO / Contact Center) Excellent communication skills in English both verbal and written Ability to handle pressure and multitask in a fast-paced environment Basic computer knowledge and familiarity with CRM tools is a plus Strong problem-solving skills and a customer-centric mindset Perks & Benefits: Competitive salary and performance-based incentives Health insurance & employee wellness programs Learning and career growth opportunities Dynamic and supportive team culture Hybrid Shift Module & Cabs If Interested do reach Anam at 9205989466 or email us at anam@expertstaffingsolutions.in
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