Hiring for Communication Coach,Soft skills trainer

• Responsibilities:

• • Provide coaching to improve Communication (incl. English Language), Soft Skills (Customer / end user connect and Cultural understanding (US / UK, etc.).
  • Conduct one -one or Group Coaching for a targeted group of associates on a rotational basis.
  • Identify needs for development and provide interventions not limited to training, activities & engagement.
  • Conduct facilitation workshops as part of the coaching needs.
  • Undertake continuous observations and feedback for bottom quartile associates.
  • Develop the supervisory staff on issue identification and coaching mechanism.
  • Undertake Training needs Analysis.
  • Conduct Daily Huddles for the span mapped.
  • Responsible to deliver on the agreed Metric / MoS as an outcome to successful coaching.
  • Utilize relevant tools required to help participants learn and to extend support to them.
  Examine data from multiple sources and integrate data/ inputs to determine and resolve key issues.
  • Use basic analytical methods to identify problems for client scenarios and recommend solutions.
  • Ensure all coaching plans are executed in a timely manner.
  • Work closely with Quality and CS operations leaders to ensure improved
  • Report and document the observations and feedback and share relevant updates to all required stakeholders.
  • Translate customer service business requirements into training / coaching action plans.
  • Any adhoc activities associated with skill enhancement of on of floor associates.

• Requirements:

• • Coaching Certification from a reputed institute.
  • Working knowledge of research methodology and principles.
  • Experienced in development needs assessment (TNA) techniques/ tools.
  • Advanced knowledge of relevant tools required to help participants learn and to extend support to them.
  • Advanced Customer Service attitude, skills and knowledge.
  • Ability to translate customer service business requirements into training / coaching action plans.
  • Client consulting skills.
  • Willingness to relocate, travel and work in shifts, at short notice.
  • Ability to Listen effectively and build rapport.
  • Excellent Collaboration and Interpersonal skills.
  • Consistently display strong knowledge of customer service domain and drive customer centricity.

• Qualifications:

• • Candidate must possess a bachelors degree in any field.
  • Min. 4 -5 yrs. experience as a communication Coach or Communication and Culture Trainer
  • Excellent in MS office products (Excel, Word, Outlook, PowerPoint).
  • Experienced in training scheduling, delivery and reporting.
  • Interface effectively and professionally with all levels of management both internally and externally.
  • Excellent Oral and Written communication skills.
  • Excellent analytical and problem-solving skills.

Contact:

Veera-9071318133