Hiring For Bilingual Requirement Customer Support-German and English

IntouchCX

1 - 5 years

4 - 6 Lacs

hyderabad

Posted:13 hours ago| Platform:

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Skills Required

german language german translation b2 customer support german

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Job Title

Position Overview

German and English

Key Responsibilities

Provide support to customers via phone, email, chat, or other communication channels in both
German
and
English
.
Resolve product or service issues efficiently by identifying the cause of the problem, researching, and offering solutions.
Maintain a high level of customer satisfaction by addressing concerns in a friendly, professional, and timely manner.
Document customer interactions, including inquiries, complaints, and feedback, into the companys CRM system.
Collaborate with other teams to escalate complex issues and ensure quick resolution.
Ensure adherence to service level agreements (SLAs) and company policies.
Handle bilingual inquiries, ensuring accurate and culturally relevant communication.
Continuously improve product knowledge and stay updated on new features, services, or promotions.
Assist with customer feedback and communicate insights to improve the overall customer experience.
Contribute to process improvements and the development of best practices.

Qualifications

Fluency in both German and English
(spoken and written). A
B2 Certification
(or equivalent) in German language is required.
Proven experience in a customer support or service role, preferably in a bilingual environment.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to handle difficult or sensitive customer situations with empathy and professionalism.
Proficiency in using customer support software (CRM systems, ticketing tools, etc.).
Strong multitasking and organizational skills.
Ability to work independently and as part of a team in a fast-paced environment.
A positive attitude and a passion for customer service.

What We Offer

Competitive salary and benefits package.
2 way cab within company Hiring Radius(25KM)
A collaborative and inclusive company culture.
Ongoing training and career development opportunities.
Opportunities for career advancement within the company.

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