Hiring For Agency Manager, Recovery

Role & responsibilities

Agency Management:

• Handle a network of recovery/collections agencies within the assigned territory.
• Onboard, train, and review performance of recovery partners.
• Ensure adherence to SLAs, compliance, and fair collection practices.

• Recovery Operations:

• Monitor and drive recovery performance on delinquent portfolios (Buckets: 30+, 60+, 90+, written off cases).
• Develop and implement recovery strategies to maximize collections efficiency.
• Execute field recovery actions including skip tracing, settlements, legal recoveries where required.

• Channel Performance:

• Analyze agency/channel productivity and optimize recovery costs.
• Ensure recovery agents are well-informed, trained, and aligned with company standards.
• Initiate corrective actions in case of underperformance.

• Compliance & Reporting:

• Ensure compliance with regulatory guidelines and company policies.
• Maintain MIS and daily/weekly performance reports.
• Collaborate with legal, risk, and credit teams as required.

Preferred candidate profile

• Graduate/Postgraduate in any discipline.

• 3 to 8 years

  of experience in

  collections/recovery

  , with strong exposure to

  agency/channel handling

  .
• Familiarity with retail finance, unsecured loans, two-wheeler loans, microfinance, or Commercial Vehicle is a plus.
• Ability to travel extensively and manage field recovery operations.