Hiring || End User Support || TATA ELXSI

5 - 8 years

5 - 15 Lacs

Posted:None| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are seeking an experienced IT Engineer specializing in End-User Support (EUS) to join our dynamic team. The ideal candidate will have extensive hands-on experience in managing and supporting end-user computing environments, including desktops, laptops, mobile devices, and associated peripherals. This role requires a strong technical background in troubleshooting hardware, software, and network issues, as well as a proactive approach to providing excellent customer service.

Responsibilities:

  • Provide technical support and troubleshooting for end-user computing devices, including desktops, laptops, mobile devices, printers, and peripherals.
  • Install, configure, and maintain operating systems, software applications, and drivers.
  • Respond to and resolve IT support tickets in a timely manner, ensuring SLAs are met.
  • Collaborate with other IT teams to escalate and resolve complex technical issues.
  • Perform hardware and software upgrades and deployments.
  • Manage user accounts, permissions, and access rights in Active Directory and other IT systems.
  • Conduct system audits and maintenance tasks, ensuring system reliability and security.
  • Create and maintain documentation related to IT procedures, configurations, and troubleshooting steps.
  • Provide training and guidance to end-users on IT systems and applications.

Requirements:

  • Experience in IT support roles, with a focus on end-user support.
  • Strong knowledge of Windows and macOS operating systems.
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Experience with Active Directory, Office 365, and other enterprise IT systems.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

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Tata Elxsi logo
Tata Elxsi

IT Services and IT Consulting

Bangalore

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