Hiring customer support executive for d2c brand

Are you passionate about streetwear fashion and looking to build a career in eCommerce & customer relations? We’re hiring a Customer Support & Sales Executive who will manage customer queries, drive sales, and actively contribute to the growth of Jnorss—a Gen-Z streetwear label making waves in India.

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About Us

Jnorss is a fast-growing streetwear brand creating oversized tees, hoodies, and drops inspired by music & street culture. We’re building more than just a clothing line—we’re building a community.

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Responsibilities

Respond promptly to customer queries via email, WhatsApp, and Instagram DMs

Call customers for RTO (Return to Origin) follow-ups and abandoned cart recovery

Assist in converting leads into successful sales

Ensure customer satisfaction with friendly yet professional support

Learn and apply sales & marketing strategies to boost store performance

Work with tools like Shopify, WhatsApp Business, Excel/Sheets, and CRM software (training provided)

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What We’re Looking For

Excellent communication skills (English & Hindi)

Strong customer handling ability with patience & professionalism

Basic understanding of eCommerce, COD orders & shopping behavior

Proactive, self-motivated, and target-oriented mindset

Passion for fashion, streetwear, and youth culture is a big plus

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Job Details

Role: Customer Support & Sales Executive

Job Type: Full-time

Location: In person (Noida, Delhi NCR)

Salary: 15000-20000 per month (Fixed + performance-based incentives)

Start Date: Immediate

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Perks

Opportunity to grow with a fast-scaling streetwear brand

Learn end-to-end Shopify store operations

Performance-based growth & promotions

Be part of a young, energetic, and fashion-driven team