Hiring | Communication Trainer | Global MNC | Mumbai

Experience Required: 3-8 Years Position : Analyst/ Sr Analyst Location : Mumbai (Vikhroli) Work Mode : Work from Office Shift : 27*7 Requisites for Role: Understanding of English grammar Subject Verb Agreement rules, Tenses and Transliterations. Different feedback mechanisms, particularly the GROW model. Training Needs Identification and Analysis, Root Cause Analysis and Quartile Management. Sounds in English Vowel sounds (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives, Nasal). Manner of articulation and Place of articulation of English sounds. How would you train new hires on English sounds? How would you correct sound corruptions? What are some common sound corruptions in people from different regions of India, and how would you correct them? (South v/w, East – v/b, z/j, s/sh, North – incorrect syllable stress, West – s/sh) Additionally, the candidate must – At least 2-5 years of relevant experience as a preprocess trainer, having conducted New Hire trainings on grammar and voice & accent. Must have conducted email, call or chat audits, and have knowledge of different feedback mechanisms (Sandwich model, GROW model, etc.) Must have strong knowledge of customer service, culture sensitization, first contact resolution, interpersonal skills, etc. No observable errors in grammar and pronunciations. Strong knowledge of English sounds (20 vowel and 24 consonant sounds), ways to correct sound corruptions, knowledge of major sound corruptions in people from different regions International BPO experience.. Interested Candidates can reach on Neha 9599788568 neha.singh@mounttalent.com