Leading BPO in Bangalore Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 7.5LPA Require min 1Year as Team Leader Experience in International BPO Must be Technical Graduate Require Experience in Technical Process(Mandatory) Looking for Candidates from BPO ONLY Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS Shifts US Mail CV at simmi@hiresquad.in or call at 8467054123 Role and Key Responsibilities : Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations Communicate expectations to employees and provide timely updates Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Exercise independent judgment and discretion in the performance of the said main function to implement management policies Support and manage the program together with other Team Leaders and Managers Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements Manage team members on a regular basis and write and deliver performance appraisal. Key Skills & knowledge: Highly motivated individuals with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Interested candidates can call at simmi@hiresquad.in or call at 8467054123 Show more Show less

Open Requirements in Oracle Cloud Fusion HCM Functional HCM Cloud/US Payroll/Functional HCM Cloud/Benefits/Functional HCM Cloud/Oracle Tme and Labour/Functional HCM Cloud/Talent Management Lead/Functional HCM Cloud/Recruitment Functional Lead/Functional HCM Cloud/Security Functional HCM Cloud/Helpdesk Candidates with less than 40 days notice preferred CTC upto max 40 LPA (depending on last drawn package) - Seeking Oracle HCM Cloud Functional Experts specializing in US Payroll, Benefits, Time and Labor, Talent Management, Recruitment, Security, and Helpdesk . - Candidates should have 8–10 years of expertise in Oracle HCM Cloud , with at least five end-to-end implementations, including 2 in HCM Cloud . - Responsibilities include designing, configuring, and optimizing HCM processes across various modules. - Advising clients on best practices, system usage, compliance, and enhancements. - Performing payroll accounting, benefits management, security configurations, recruitment workflows, and talent strategies. - Troubleshooting and resolving functional issues while ensuring seamless integration between modules. - Strong client-facing experience, communication skills, leadership capabilities, and problem-solving expertise required. - Ability to mentor teams, provide training, and ensure continuous improvement initiatives. Interested candidates can share resume to: karan@hiresquad.in On Mail, please mention the Oracle HCM Functional Module you are applying for. This will help us quickly identify your expertise and match you with the right role. Show more Show less

Leading BPO in Bangalore Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 7.5LPA Require min 1Year as Team Leader Experience in International BPO Looking for Candidates from BPO ONLY Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA Must have Excellent Communication Skills Shifts US Mail CV at simmi@hiresquad.in or call at 8467054123 Role and Key Responsibilities : Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations Communicate expectations to employees and provide timely updates Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Exercise independent judgment and discretion in the performance of the said main function to implement management policies Support and manage the program together with other Team Leaders and Managers Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements Manage team members on a regular basis and write and deliver performance appraisal. Key Skills & knowledge: Highly motivated individuals with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Interested candidates can call at simmi@hiresquad.in or call at 8467054123 Show more Show less

Leading BPO in Bangalore Role - Assistant Manager Quality & Training International Voice Process Major Experience in Quality is Required Must be good in Data Perspective CTC UPTO 9LPA 24*7 SHIFTS Virtual Interviews Please Note- Only Immediate Joiners or Max 1 Month Notice Period can apply WORK FROM OFFICE Education- Graduate / Postgraduate Experience required- Key Skills and Knowledge: Proven experience in Quality TL methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Must be good in Data Perspective Require Experience in Training & Quality Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 4 yrs total exp + 1 year as Supervisor Quality & Training Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Show more Show less

Leading BPO in BANGALORE Role - Sr Quality Analyst International Voice Process Require minimum 1 Year Experience as Quality Analyst in International Voice Process Worked on 7QC tools Looking for Excellent Communication Skills Virtual Interviews CTC UPTO 5.5LPA Please Note- Only Immediate Joiners can apply WORK FROM OFFICE Education- Graduate / Postgraduate Experience required- 1 year + Experience as a Quality Analyst in International Voice Process in International BPO Strongly worked on QUALITY Matrices Excellent transactional quality domain knowledge Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities- Drive continuous improvement for Transaction Quality and Delivery Manage claim Quality & Client related KPIs Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations Generate and implement out of the box ideas and Process improvement initiatives in the account Drive Process control & Compliance in addition to managing the audit requirements Ensure that huddle, feedback and refresher processes are in place and are followed efficiently Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Show more Show less

Leading BPO in KOLKATA Hiring for Transactional Quality Manager Must be a Manager Quality or Tenured Deputy Manager On papers in an International BPO Experience in International Voice Process is Mandatory Over All Experience 8+ Years Candidates willing to relocate can also apply Mode of Interview- Virtual Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Drive continuous improvement for Transaction Quality and Delivery Trained /Certified in Green Belt Manage Call Quality & Client related KPI's Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectation Drive continuous improvement for TQ and Delivery Manage Call Quality & Client related KPI's Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet the client's expectations Drive and maintain high throughputs in New hire batches and ensure higher first pass with every batch Responsible to manage and deliver regular training interventions on the floor and measure the success of floor refreshers. Drive Process control & Compliance in addition to managing the Audit requirements Provide crisp and specific feedback to Front Line Recruitment Teams on the quality of new hires Ensure uniform quality of training being delivered by all training teams in line with the client requirement Provide quality floor support, feedback, refresher and corrective training Groom and develop training talent in-house Support cross process / location teams Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted. Preferred candidate profile People Management skills Ability to drive initiatives to closure Ability to deal with all levels of employees Ability to provide leadership, direction and motivation to build high performing teams Analytical and Quantitative skills Excellent Communication skills Data Handling / data interpretation skills Good working knowledge of Transaction Quality systems, tools and technologies. Should understand Transitions, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively High level of maturity to handle people including but not limited to client, stake holders, peers etc. Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure Detail oriented with Strong organizational and Presentation skills Flexible to work in 24X7 environment (night shifts and weekends basis scope) Education : Graduate in any discipline desirable Should have 8+ years of Overall experience. Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Show more Show less

Urgent Openings in Vizag Leading BPO VNA Trainer//Soft Skills Trainer//Communication Trainer Require Excellent Communication Skills CTC UPTO 7LPA based on Last CTC Shifts 24*7 Require minimum 6 months Experience as VNA Trainer/Communication Trainer Role and Key Responsibilities: • Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure alignment with operational standards. • Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines. • Design and deliver refresher training programs in English, tailored to meet specific needs and operational requirements. • Innovate training materials by integrating floor requirements and best practices into the training curriculum. • Maintain accurate data and MIS as per training BPMS requirements and provide insightful reports on training progress and outcomes. • Foster intra- and inter-function collaboration to support seamless training and operational processes. • Proactively implement best practices and contribute to value addition across multiple locations. • Attend and successfully complete the mandatory Train-The-Trainer (TTT) program. • Interact with customers as required to gather feedback and address training-related queries. • Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement. • Achieve monthly conversion and effectiveness targets, ensuring measurable improvements in training outcomes. • Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation. • Mentor and support new trainers to enhance their effectiveness and integration into the training team. • Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the team and with the TTBU training team. • Analyze and report training batch performance, identifying areas for improvement and implementing corrective actions. • Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month. • Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through. • Monitor and report improvements, ensuring training initiatives drive positive changes and meet established goals. Key skills & knowledge: • Exceptional verbal and written communication skills in English. • Strong facilitation and presentation skills with a proven ability to engage and motivate participants. • Proficient in data handling, interpretation, and management. • Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computer applications. • Excellent people management and interpersonal skills, with a demonstrated ability to build and maintain effective relationships. • Strong organizational and time management skills, with the ability to handle multiple tasks and priorities effectively. Interested candidates can share their resume at simmi@hiresquad.in or call at 8467054123 Show more Show less

Hiring For Oracle Cloud HCM Functional Lead Module - OTL, US Payroll, Talent Management, Benefits, ORC, Security, Helpdesk, Benefits MNC in Bangalore Job Location- Gurgaon, Bangalore, Trivandrum, Hyderabad, Pune CTC UPTO 40LPA based om last CTC Looking for candidates with max 1 Month of notice period or Immediate Joiners 1. The candidate is expected to have 8 - 10 years of expert domain knowledge in HCM covering the hire to retire cycle. S/he must have been a part of at least 5 end-to-end HCM implementations of which at least 2 should have been with HCM Cloud. 2. The candidate must have expert working experience in 1 or more of these modules along with the Core HR module – • OTL, US Payroll, Talent Management, Benefits, ORC, Security, Helpdesk, Benefits 3. In-depth understanding of HCM Cloud business process and their data flow. 4. The candidate should have been in client facing roles and interacted with customers in requirement gathering workshops, design, configuration, testing and go-live. 5. Should have strong written and verbal communication skills, personal drive, flexibility, team player, problem solving, influencing and negotiating skills and organizational awareness and sensitivity, engagement delivery, continuous improvement and knowledge sharing and client management. 6. Good leadership capability with strong planning and follow up skills, mentorship, Work Allocation, monitoring and status updates to Project Manager 7. Assist in the identification, assessment and resolution of complex functional issues/problems. Interact with client frequently around specific work efforts/deliverables 8. Candidate should be open for domestic or international travel for short as well as long duration. Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Show more Show less

Hiring For Oracle Cloud HCM Functional Lead Module - OTL, US Payroll, Talent Management, Benefits, ORC, Security, Helpdesk MNC in Bangalore Job Location- Gurgaon, Bangalore, Trivandrum, Hyderabad, Pune CTC UPTO 40LPA based om last CTC Looking for candidates with max 1 Month of notice period or Immediate Joiners 1. The candidate is expected to have 8 - 10 years of expert domain knowledge in HCM covering the hire to retire cycle. S/he must have been a part of at least 5 end-to-end HCM implementations of which at least 2 should have been with HCM Cloud. 2. The candidate must have expert working experience in 1 or more of these modules along with the Core HR module – • OTL, US Payroll, Talent Management, Benefits, ORC, Security, Helpdesk 3. In-depth understanding of HCM Cloud business process and their data flow. 4. The candidate should have been in client facing roles and interacted with customers in requirement gathering workshops, design, configuration, testing and go-live. 5. Should have strong written and verbal communication skills, personal drive, flexibility, team player, problem solving, influencing and negotiating skills and organizational awareness and sensitivity, engagement delivery, continuous improvement and knowledge sharing and client management. 6. Good leadership capability with strong planning and follow up skills, mentorship, Work Allocation, monitoring and status updates to Project Manager 7. Assist in the identification, assessment and resolution of complex functional issues/problems. Interact with client frequently around specific work efforts/deliverables 8. Candidate should be open for domestic or international travel for short as well as long duration. Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Show more Show less

MNC in GURGAON , BANGALORE & PUNE Hiring for server Support Engineer/ Cloud Support CTC UPTO 8.4LPA based on Last CTC ONLY IMMEDIATE JOINERS Looking for Excellent Communication Skills Call Types: Hardware Identification and Troubleshooting all O365 product Operating System Installation, Navigation, Configuration and Troubleshooting Application Navigation, Configuration and Troubleshooting Exchange issues Internet and Networking, Outlook & SharePoint Protection Software Usage, Configuration and Troubleshooting Candidate Profile: Education and Experience · Undergraduates/Graduates with minimum 1-year relevant technical experience · Should have excellent communication and English speaking skills · Ability and willingness to learn · Dependable with proficient attention to detail · Good listening and responding skills · Should be willing to take up challenges and go extra mile to perform work responsibilities · Should have great interpersonal skills and ability to perform under pressure · Work in US (24*7) shift; rotational Interested Candidates can call at 8210841964 or mail cv at ankita02.hiresquad@gmail.com Show more Show less

Leading BPO in KOLKATA Hiring for Transactional Quality Manager Must be a Manager Quality or Tenured Deputy Manager On papers in an International BPO Experience in International Voice Process is Mandatory Over All Experience 8+ Years Candidates willing to relocate can also apply Mode of Interview- Virtual Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Drive continuous improvement for Transaction Quality and Delivery Trained /Certified in Green Belt Manage Call Quality & Client related KPI's Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectation Drive continuous improvement for TQ and Delivery Manage Call Quality & Client related KPI's Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet the client's expectations Drive and maintain high throughputs in New hire batches and ensure higher first pass with every batch Responsible to manage and deliver regular training interventions on the floor and measure the success of floor refreshers. Drive Process control & Compliance in addition to managing the Audit requirements Provide crisp and specific feedback to Front Line Recruitment Teams on the quality of new hires Ensure uniform quality of training being delivered by all training teams in line with the client requirement Provide quality floor support, feedback, refresher and corrective training Groom and develop training talent in-house Support cross process / location teams Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted. Preferred candidate profile People Management skills Ability to drive initiatives to closure Ability to deal with all levels of employees Ability to provide leadership, direction and motivation to build high performing teams Analytical and Quantitative skills Excellent Communication skills Data Handling / data interpretation skills Good working knowledge of Transaction Quality systems, tools and technologies. Should understand Transitions, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively High level of maturity to handle people including but not limited to client, stake holders, peers etc. Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure Detail oriented with Strong organizational and Presentation skills Flexible to work in 24X7 environment (night shifts and weekends basis scope) Education : Graduate in any discipline desirable Should have 8+ years of Overall experience. Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Show more Show less

Urgent Openings in Gurgaon Leading BPO VNA Trainer//Soft Skills Trainer//Communication Trainer Require Excellent Communication Skills CTC UPTO 6.5LPA based on Last CTC Shifts 24*7 Require minimum 6 months Experience as VNA Trainer/Communication Trainer Role and Key Responsibilities: • Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure alignment with operational standards. • Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines. • Design and deliver refresher training programs in English, tailored to meet specific needs and operational requirements. • Innovate training materials by integrating floor requirements and best practices into the training curriculum. • Maintain accurate data and MIS as per training BPMS requirements and provide insightful reports on training progress and outcomes. • Foster intra- and inter-function collaboration to support seamless training and operational processes. • Proactively implement best practices and contribute to value addition across multiple locations. • Attend and successfully complete the mandatory Train-The-Trainer (TTT) program. • Interact with customers as required to gather feedback and address training-related queries. • Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement. • Achieve monthly conversion and effectiveness targets, ensuring measurable improvements in training outcomes. • Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation. • Mentor and support new trainers to enhance their effectiveness and integration into the training team. • Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the team and with the TTBU training team. • Analyze and report training batch performance, identifying areas for improvement and implementing corrective actions. • Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month. • Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through. • Monitor and report improvements, ensuring training initiatives drive positive changes and meet established goals. Key skills & knowledge: • Exceptional verbal and written communication skills in English. • Strong facilitation and presentation skills with a proven ability to engage and motivate participants. • Proficient in data handling, interpretation, and management. • Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computer applications. • Excellent people management and interpersonal skills, with a demonstrated ability to build and maintain effective relationships. • Strong organizational and time management skills, with the ability to handle multiple tasks and priorities effectively. Interested candidates can share their resume at simmi@hiresquad.in or call at 8467054123 Show more Show less

MNC in GURGAON , BANGALORE & PUNE Hiring for server Support Engineer/ Cloud Support CTC UPTO 8.4LPA ONLY IMMEDIATE JOINERS Call Types: Hardware Identification and Troubleshooting all O365 product Operating System Installation, Navigation, Configuration and Troubleshooting Application Navigation, Configuration and Troubleshooting Exchange issues Internet and Networking, Outlook & SharePoint Protection Software Usage, Configuration and Troubleshooting Candidate Profile: Education and Experience · Undergraduates/Graduates with minimum 1-year relevant technical experience · Should have excellent communication and English speaking skills · Ability and willingness to learn · Dependable with proficient attention to detail · Good listening and responding skills · Should be willing to take up challenges and go extra mile to perform work responsibilities · Should have great interpersonal skills and ability to perform under pressure · Work in US (24*7) shift; rotational Interested Candidates can call at 8595800635 or mail cv at rose2hiresquad@gmail.com Show more Show less

MNC in Bangalore Hiring for HCM Technical Lead CTC UPTO 38LPA Experience 7+ Years Require Experience in Data Conversion, HCM Extracts, Fast Formula, BIP, OTBI Report Interested Candidate can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities HCM Cloud Technical Consultants with strong hands-on experience on data migration skills. Roles open at Senior Consultant and Principal Consultant Level. Job location - Bengaluru (Hybrid) / Hyderabad(Hybrid), Pune(Hybrid), Chennai(Hybrid) Six plus years of relevant IT experience with 5 + years of experience as developer in SQL, PLSQL, Data Migration using Fusion FBDI / HDL / HSDL / ADFDI in HCM modules, BI/OTBI reports with in depth technical development skills and experience in designing, developing, documenting, and testing. Require Experience in Data Conversion Interested Candidate can mail their cv at simmi@hiresquad.in or call at 8467054123 Show more Show less

Hiring for WFM Analyst- Forecasting Require 4+ Years Experience in WFM Shifts 24*7 CTC UPTO 8LPA based on Last CTC Role and key responsibilities:– The Point of Contact for forecasting and budget planning Updates the forecast with monthly / weekly actual data and suggested improvements based on trend analysis Refines forecasting scenarios and generates final forecast Refines and capture data to be used as an input to the models Designs and develops forecasting scenarios Generate short term forecasts, incorporating business impacts Revise forecast based upon feedback Maintain process documentation and tweak as per requirement. Understanding on Time Series forecasting Understanding of WFM and Contact volume & AHT forecasting. Key skills and knowledge: High proficiency in Excel & Power BI tools is a must. Experience in developing machine learning models like classification, linear/logistic regression. Ability of analyzing huge datasets and hands on experience of forecasting for large and complex attributes Analytical and good understanding of contact center metrics Mathematical and Statistics and exposure to R-studio/python. Strong business acumen Should be a good communicator and a collaborator Core forecasting experience minimum 2 years in a BPO/Contact center environment Total Experience 4+ Years Presentation skills - essential Qualification : Graduation Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Show more Show less

Leading BPO in BANGALORE Hiring for Sr Planning Analyst//Capacity Planning Experience 4+ Years in WFM Role and Key Responsibilities: Create Capacity Plans for Enterprise and co-create with partners for their sites Prepare, monitor and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements Oversee the overall Capacity planning for HC Continuously monitor the performance against the plans and refine and redefine assumptions as and when required Modeling FTE requirement for long and Short-term including capacity recommendations to close gaps and optimize resources Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan Maintain Historical Data and trends Review DOW and Intraday Patterns AHT profiling Assumption Management Own HC reconciliation with partner WFM teams Key Skills and knowledge: Overall experience of 4-6 years and at least 2-3 years in a planning role. Experience in managing a multi-site and multi-vendor environment Strong process and mathematical orientation Experience of data modelling, simulations and scenario planning Experience of stakeholder management and aptitude of planning risk identifications Analytical and good understanding of Contact Centre metrics Strong business acumen Good communicator and a collaborator Strong Communicator and decision maker Hands on Experience on Anaplan will be an added advantage. Strong attention to detail and sense of professionalism and ability to develop relationships Qualification: Graduate Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Show more Show less

MNC in BANGALORE Hiring for WFM RTA CTC UPTO 5.5LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities: The Lead WFM Analyst will act as a liaison between the Centralized and Site WFM teams. · The Lead WFM Analyst is responsible for team project organization, and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and leadership. · Preparation of daily / Weekly / Monthly MIS reports & presentations / decks · Preparing of schedules using Erlang for different queues across multiple locations · Resolve escalated issues and requests from site management · Root cause analysis of SLA deviations, action plan development and resolution · Monitor real-time queue, schedule adherence & attendance. · Key daily exception requests and update schedules · Cross-train with Scheduling Analyst · Optimize breaks the day of or day before the actual schedule · Schedule ADHOC intra-day training requests and update schedules · Produce and analyze daily efficiency reports (representative availability, access level etc.) · Attend centralized and/or site management meeting, as required Key Skills and knowledge: Required good communication skill. · Required good knowledge of MS Excel & Power point. · Proficiency with computers · Willing to work 24*7 · Candidate with Scheduling & Forecasting skill will be preferred. · Ability to handle pressure situations · Drive for self-learning and knowledge enhancement Experience Contact Centre Workforce Management experience  Ability to simplify complex operations into repeatable processes  Comfortable in fast-paced environment  Ability to make decision in time sensitive ambiguous situations Educational qualification: Graduate in any discipline Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Show more Show less

Leading BPO in Bangalore Role - Sr Quality Analyst International Technical Voice Process Require minimum 1 Year Experience in International Technical Voice Process(Troubleshooting) Worked on 7QC tools US SHIFTS Looking for Excellent Communication Skills Virtual Interviews Please Note- Only Immediate Joiners or Max 15 Days Notice Period can apply WORK FROM OFFICE Education- Graduate / Postgraduate Experience required- 2years + Experience as a Quality Analyst in International Voice Process in International BPO Strongly worked on QUALITY Matrices Excellent transactional quality domain knowledge Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities- Drive continuous improvement for Transaction Quality and Delivery Manage claim Quality & Client related KPIs Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations Generate and implement out of the box ideas and Process improvement initiatives in the account Drive Process control & Compliance in addition to managing the audit requirements Ensure that huddle, feedback and refresher processes are in place and are followed efficiently Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Show more Show less

MNC in Gurgaon Hiring for WFM RTA CTC UPTO 5.5LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities: The Lead WFM Analyst will act as a liaison between the Centralized and Site WFM teams. · The Lead WFM Analyst is responsible for team project organization, and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and leadership. · Preparation of daily / Weekly / Monthly MIS reports & presentations / decks · Preparing of schedules using Erlang for different queues across multiple locations · Resolve escalated issues and requests from site management · Root cause analysis of SLA deviations, action plan development and resolution · Monitor real-time queue, schedule adherence & attendance. · Key daily exception requests and update schedules · Cross-train with Scheduling Analyst · Optimize breaks the day of or day before the actual schedule · Schedule ADHOC intra-day training requests and update schedules · Produce and analyze daily efficiency reports (representative availability, access level etc.) · Attend centralized and/or site management meeting, as required Key Skills and knowledge: Required good communication skill. · Required good knowledge of MS Excel & Power point. · Proficiency with computers · Willing to work 24*7 · Candidate with Scheduling & Forecasting skill will be preferred. · Ability to handle pressure situations · Drive for self-learning and knowledge enhancement Experience Contact Centre Workforce Management experience  Ability to simplify complex operations into repeatable processes  Comfortable in fast-paced environment  Ability to make decision in time sensitive ambiguous situations Educational qualification: Graduate in any discipline Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Show more Show less

MNC in GURGAON , BANGALORE & PUNE Hiring for server Support Engineer/ Cloud Support CTC UPTO 8.4LPA ONLY IMMEDIATE JOINERS Looking for Excellent Communication Skills Call Types: Hardware Identification and Troubleshooting all O365 product Operating System Installation, Navigation, Configuration and Troubleshooting Application Navigation, Configuration and Troubleshooting Exchange issues Internet and Networking, Outlook & SharePoint Protection Software Usage, Configuration and Troubleshooting Candidate Profile: Education and Experience · Undergraduates/Graduates with minimum 1-year relevant technical experience · Should have excellent communication and English speaking skills · Ability and willingness to learn · Dependable with proficient attention to detail · Good listening and responding skills · Should be willing to take up challenges and go extra mile to perform work responsibilities · Should have great interpersonal skills and ability to perform under pressure · Work in US (24*7) shift; rotational Interested Candidates can call at 8210841964 or mail cv at ankita02.hiresquad@gmail.com Show more Show less