Hiring For Oracle Cloud HCM Functional Lead Module- OTL//US Payroll/Compensation//Learning Management//Benefits//ORC MNC in Bangalore & Hyderabad Hybrid Opportunity Looking for candidates with max 1 Month of notice period or Immediate Joiners Location- Delhi, Bangalore, Hyderabad, Chennai, Mumbai, Kolkata, Gurgaon, Noida REMOTE OPPORTUNITIES AS WELL!!!! CTC UPTO 65LPA 1. The candidate is expected to have 6 + of expert domain knowledge in HCM covering the hire to retire cycle. S/he must have been a part of at least 7 end-to-end HCM implementations of which at least 3 should have been with HCM Cloud. 2. The candidate must have expert working experience in Compensation//US Payroll//OTL //ORC// Learning //Benefits Modules. 3. In-depth understanding of HCM Cloud business process and their data flow. 4. The candidate should have been in client facing roles and interacted with customers in requirement gathering workshops, design, configuration, testing and go-live. 5. Should have strong written and verbal communication skills, personal drive, flexibility, team player, problem solving, influencing and negotiating skills and organizational awareness and sensitivity, engagement delivery, continuous improvement and knowledge sharing and client management. 6. Good leadership capability with strong planning and follow up skills, mentorship, Work Allocation, monitoring and status updates to Project Manager 7. Assist in the identification, assessment and resolution of complex functional issues/problems. Interact with client frequently around specific work efforts/deliverables 8. Candidate should be open for domestic or international travel for short as well as long duration. Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Note Minimum 4+ years of experience in the Airline domain. Must have experience in Global Distribution System(GDS), PSS. Must have 2+ years of experience in Product Manager designation. Job description The Roles & Responsibilities Primary responsibility will be to support the Director of Product with content acquisition, delivery, quality and growth via airline web connections. Closely oversee the technical integration of airline web connections and forge a strong understanding of airline website behaviors Support internal teams to deliver on the organizations content acquisition roadmap while being flexible and fast-paced Own the post launch success and the organizational growth of web connections Manage product backlogs and prioritize tasks based on urgency and value using data Provide status updates and various recommendations to stakeholders to manage risks and opportunities. Own the planning, execution and growth of new development projects related to web connections Own the daily prioritization of web connections and continuous monitoring of core KPIs Hiring and management of junior employees. Preferred candidate profile 5+ years of well-rounded travel industry experience (with focus on LCC and FSC carriers, websites and APIs) Strategic thinker with critical decision making skills Output and delivery driven; experience working under pressure in a fast-paced role with significant context switching Strong technical skills Exceptional organizational and project management skills Exceptional communication and customer-first attitudeEntrepreneurial at heart with a focus on culture building Proactive leader with a strong business acumen Passion for problem solving and root cause analysis Experience managing resources with an inherent desire to help develop leaders The ability to dig in deep. Ability to find the balance between user needs and business goals while questioning and validating assumptions along the way Contact: Sam- 7982371791 Email: Sam@hiresquad.in

Quality Analyst//Sr Quality Evaluator Leading BPO in PUNE International Voice Process Must be working as Quality Analyst for minimum 1.6 Years Must be Excellent in 7QC Tools CTC UPTO 6LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role & responsibilities Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Key Skills and Knowledge: Proven experience in Quality methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in Pune Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1years experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 2 years total experience + 1 year experience in the BFSI domain Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

OPENING OPENING FOR TECH SUPPORT Must have 1 yr Exp as a Tech Support for International Clients On Papers (Mandate) Only For Pune or Gurgaon Should have Excellent Communication Skills. Should have Good Technical Knowledge on DHCP, DNS, OSI, TCP router, Modem, OSI. Networking Concepts Should have Excellent Voice Communication Skills- English Good Analytical and Interpretation skills Ability to handle multiple tasks simultaneously 5 days working Pick up and Drop facilities Ankita 8840819455 ankita2.jobfinder@gmail.com

Technical Support - Voice Program UG / Grad both eligible with 1 yr Tech Support Experience in International BPO (Mandate) Designation : Sr. Advisor Technical Support Comfortable to work in a 24/7 work environment Rotational shifts & Offs(which include split week offs too ) . NOTE - Notice Period of More than 10 Days will not work / Immediate joiner preferable Only For Pune / Gurgaon Work From Ofc NEED EXCELLENT COMMUNICATION SKILLS SKYPE INTERVIEWS Ankita 8840819455 ankita02.hiresquad@gmail.com

US Technical Support - Voice Program Looking For Immediate Joiner Only For Gurgaon and Pune Profile Requirement 1. UG / Grad both eligible with 1year of documented Technical Experience 2. Internal Students not eligible 3. Designation offered : Sr. Advisor 1, Technical Support Undergraduates/Graduates with minimum 1 year technical experience Should have excellent communication and English speaking skill Designation offered : Sr. Advisor 1, Technical Support UG / Grad both eligible with 1year of documented Technical Experience CTC Up to - 8.4LPA Work From Ofc Problem-solving skills with tech knowledge. Comfortable to work in a 24/7 work environment with rotational shifts & Offs(which include split week offs too ) Strong Problem Solving and Troubleshooting Skills & thinks logically Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Leading BPO in Kolkata and Pune Hiring For Team Leader/Assistant Manager Travel Process International Voice Process CTC UPTO 7 LPA Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore International Voice Process Banking Experience is Mandatory Must be working as Quality Analyst for minimum 1.6 Years Must be Excellent in 7QC Tools Banking Experience Preferred CTC UPTO 7LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role & responsibilities Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Key Skills and Knowledge: Proven experience in Quality methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in Bangalore/Gurgaon Hiring for SME/Subject Matter Expert International Banking Voice Experience is Mandatory 5 Days working Shifts 24*7 Customer Service Process CTC UPTO 6LPA Require Either SME on Papers or Tenured Sr Executive on papers Looking for Immediate joiners/Max 1 Month notice period Role and Key responsibilities: Groom new hires & provide floor support to enhance customer experience Real Time support to advisors and monitor performance Identify root cause issues and recommend solutions. Effectively monitor and evaluate performance. Provide appropriate Coaching, evaluation feedback to Advisors. Handle voice calls and chat within their skill set. Perform transaction monitoring evaluations. Create, maintain and execute coaching plans, ensuring up-skilling to meet and exceed performance targets Work collaboratively with customers to deliver high levels of First Contact Resolution and Customer Satisfaction Key Skills and knowledge: Excellent written & verbal communication skills Strong customer service aptitude Strong Excel & Analytical skills shall be an added advantage. flexible, sensitive and open minded when dealing with customers. Expertise & proficiency in Banking products preferably credit cards Experience handling voice and chat transaction. Knowledge of Quality metrics & guidelines Experience in coaching individuals via observation, feedback, mentoring and task demonstration Ensure the highest standards of service delivery are maintained, monitoring quality performance and providing feedback to team members. Conduct audits of processes and transactions to identify areas for improvement. Interested candidates can mail their cv at simmi@hiresquad.in

Hiring For Oracle Cloud HCM Functional Lead Module- OTL//US Payroll/Compensation//Learning Management//Benefits MNC in Bangalore Hybrid Opportunity CTC UPTO 65LPA Looking for candidates with max 1 Month of notice period or Immediate Joiners Location- Delhi, Bangalore, Hyderabad, Chennai, Mumbai, Kolkata 1. The candidate is expected to have 6 + of expert domain knowledge in HCM covering the hire to retire cycle. S/he must have been a part of at least 7 end-to-end HCM implementations of which at least 3 should have been with HCM Cloud. 2. The candidate must have expert working experience in Compensation//US Payroll//OTL //ORC// Learning //Benefits Modules. 3. In-depth understanding of HCM Cloud business process and their data flow. 4. The candidate should have been in client facing roles and interacted with customers in requirement gathering workshops, design, configuration, testing and go-live. 5. Should have strong written and verbal communication skills, personal drive, flexibility, team player, problem solving, influencing and negotiating skills and organizational awareness and sensitivity, engagement delivery, continuous improvement and knowledge sharing and client management. 6. Good leadership capability with strong planning and follow up skills, mentorship, Work Allocation, monitoring and status updates to Project Manager 7. Assist in the identification, assessment and resolution of complex functional issues/problems. Interact with client frequently around specific work efforts/deliverables 8. Candidate should be open for domestic or international travel for short as well as long duration. Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Hiring for Fusion HCM Technical Consultant Experience 3+ Years in Fusion MNC in Bangalore CTC UPTO 20LPA Hybrid Interested Candidate can mail their cv at simmi@hiresquad.in or call at 8467054123 Should be good in Data conversions using HDL & HSDL (Worker conversions experience would be good to have), BIP, OTBI, Fast Formula & HCM extracts Should be deeply familiar with data transformation techniques while developing various extracts Should have developed extracts across various HCM Cloud modules & understand the nuances involved. Good communication oral and written Interested Candidate can mail their cv at simmi@hiresquad.in or call at 8467054123

Oracle Cloud ERP Technical Consultant MNC in Bangalore Require min 3 years experience in Cloud/Fusion CTC UPTO 20LPA Hybrid Opportunity We are looking for an Oracle Cloud ERP Technical Consultant to join our Cloud Practice. The ideal candidate will have extensive experience technical development of RICEW items and have completed at least two Cloud full lifecycle implementations. ERP Should be good in Data conversion using FBDI, BIP (includes Bank Related Check Printing experience), OTBI, SmartView, FRS. OIC knowledge would be added benefit. Responsibilities Include: Work with functional team members to identify business requirements and different applications integration Partner with clients to finalize the key design aspects encompassing middleware and other key tenets of Interfaces (with legacy and 3rd party applications) and other development efforts Understand the cloud architecture and design for leading the overall technical development Work with team on technical issues and provide support for development tasks Lead technical design and development of all technical components Provide validation of technical design. Finalize Strategy for Interfaces, Conversions, Reports and Extensions Should have a fair understanding of the technical schema of cloud HCM and tables Confirm unit testing of reports, interfaces, data conversion and extensions (workflow, triggers, forms, etc.) Create appropriate documentation such as requirements, detailed analysis, technical documentation, or user guides Collaborate with Oracle Support to provide solutions as functional and technical bugs are encountered. Supporting existing customers technical solutions and resolving any issues/enhancements that may occur Working with the sales team during the pre-sales engagement process and providing estimates for a range of technical work Required Skills: Extensive experience providing technical support for the Oracle Cloud Financials applications, completing at least two Cloud full lifecycle implementations and upgrades. Must have hands-on experience on the below Oracle delivered tools BI Publisher Reports OTBI (Oracle Transactional Business Intelligence) FBDI (File Based Data Loader) ADFDi Approval Workflows Page Personalization Proven experience in BI and OTBI development skills. Experience with the security setups, i.e., Role Based Access Control, Data Security and Function Security Understanding on Oracle SOA integration between cloud and third-party systems. Consulting experience. Effective written and verbal communications are a must, with presentation experience. Excellent time management and organizational skills Ability to work collaboratively in a project team Ability to quickly grasp new concepts, incorporate innovations, and stay up to date with industry and business directions Interested candidates can mail their cv at simmi@hiresquad.in or call 8467054123

Note: Only looking for candidates with experience in the banking industry. Role: VP Derivatives Reporting to: Senior VP Experience: More than 20 years in Derivatives Markets, preferably having experience in treasury aspects of Banking/Financial institution Required Qualification: MBA in Finance Qualification: COF/CFA/FRM Skills Required: In-depth Knowledge of various OTC derivative products in all asset classes especially in Fx and interest Rates, including quantitative pricing and valuation models Hands on experience of the OTC derivative product such as Forwords, Swaps Options and various risk parameters associated with them Experience in designing/ operating trading platforms for OTC derivative Products Practical experience of dealing in these products (as a dealer) and marketing to banks/Clients would desire. Sound Knowledge and hands-on experience of Python, VBA and MS Excel and other BI tools is desired Area Of Operations: Trading platforms management for Interest Rates and Fx. Clearing and Settlement. Marketing of existing as well as new trading platform/Non-Centrally Cleared Derivatives Margining and Collateral Management Managing the LOU operations of ILEIL Doing research in the new emerging areas of interest to the company and assist in developing products/Services to cater to such demand. Job Responsibility Include: Managing a team of Professionals in smooth operations of the existing trading platform and creating new trding platforms. Managing the team of Professionals in Clearing and Settlement activities and developing new products under CCP Marketing the services to banks/Financial institutions/Corporates Managing team of Professionals for managing the LOU activities. Updated Knowledge for all the development happening in the OTC derivative markets worldwide and assisting in developing suitable products. Email: Sam@hiresquad.in

TECHNICAL SUPPORT Must have 1 yr Exp as a Tech Support for International Clients On Papers (Mandate) Only For Pune or Gurgaon Should have Excellent Communication Skills. Should have Good Technical Knowledge on DHCP, DNS, OSI, TCP router, Modem, OSI. Networking Concepts Should have Excellent Voice Communication Skills- English Good Analytical and Interpretation skills Ability to handle multiple tasks simultaneously 5 days working Pick up and Drop facilities Ankita 8840819455 Ankita2.jobfinder@gmail.com

Urgent Openings in Bangalore , Pune & Vizag Leading BPO VNA Trainer//Soft Skills Trainer// Communication Trainer Fresher can also apply with Excellent communication Skills Require Excellent Communication Skills CTC UPTO 6.5LPA Shifts 24*7 Interested candidates can share their resume on - simmi@hiresquad.in or call at 8467054123 Role and Key Responsibilities: Build and sustain professional and communication skills for advisors in NHT Identify Learning needs of agents/ any other learners/ business as a learning consultant Design training curriculum using the principles of Instructional Design Work closely with the VA team to use materials (e.g. recorded calls) from businesses in training and to customize training according to the Project/process. Observe and evaluate trainee performance during real time training sessions. Track and maintain trainee attendance and trainee certification records for audit purposes. Initiate and participate in the projects of the team and the department Conduct refresher or stratified training batches on NHT modules Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion When not involved in batches, be willing to support National Command Center with the language assessments for hiring Key skills & knowledge: • Experience in customer care (voice & non-voice) oral and written • Excellent communication and presentation skills • Strong analytical and problem-solving skills • Ability to work independently and as part of a team • Ability to manage multiple projects and priorities simultaneously • Knowledge of ADDIE is mandatory Educational Qualification : Graduation in any discipline Interested candidates can share their resume on - simmi@hiresquad.in or call at 8467054123

Urgent Openings in Bangalore & Pune Leading BPO VNA Trainer//Soft Skills Trainer// Communication Trainer Fresher can also apply with Excellent communication Skills Require Excellent Communication Skills CTC UPTO 6.5LPA Shifts 24*7 Interested candidates can share their resume on - simmi@hiresquad.in or call at 8467054123 Role and Key Responsibilities: Build and sustain professional and communication skills for advisors in NHT Identify Learning needs of agents/ any other learners/ business as a learning consultant Design training curriculum using the principles of Instructional Design Work closely with the VA team to use materials (e.g. recorded calls) from businesses in training and to customize training according to the Project/process. Observe and evaluate trainee performance during real time training sessions. Track and maintain trainee attendance and trainee certification records for audit purposes. Initiate and participate in the projects of the team and the department Conduct refresher or stratified training batches on NHT modules Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion When not involved in batches, be willing to support National Command Center with the language assessments for hiring Key skills & knowledge: • Experience in customer care (voice & non-voice) oral and written • Excellent communication and presentation skills • Strong analytical and problem-solving skills • Ability to work independently and as part of a team • Ability to manage multiple projects and priorities simultaneously • Knowledge of ADDIE is mandatory Educational Qualification : Graduation in any discipline Interested candidates can share their resume on - simmi@hiresquad.in or call at 8467054123

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore International Process Must be working as Quality Analyst for minimum 1.6 Years Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Key skills & knowledge: • Experience in supply chain management domain preferred. • Understanding of the Audit/ Mining & Coaching process. • Good verbal and written communication skills. • Hands on experience in MS Excel, Power Point presentations and Reporting knowledge. • Flexible to work in Shifts 24/7 Environment. • Ability to work under pressure and in strict timelines. • Exposure to online retail/ recovery will be an added advantage. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in Gurgaon & Bangalore Hiring for Quality Manager International Banking Voice Process Must be a Manager Quality On papers in an International BPO in Banking Process(Voice) Over All Experience 8+ Years CTC UPTO 16LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyse quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Role- IDP Engineer Preferred candidate profile Your tasks: Provide technical guidance and support to development teams on best practices. Customize the identity provider systems according to the needs of business applications (request fulfillment). Secure functionality of the identity provider system (incident ticket handling) Maintain the identity provider system (update, upgrade) Ensure that all software meets security and is compliant with relevant regulations and industry standards Perform software tests to ensure software quality and maintainability Stay up-to-date with the latest developments in identity provider technologies and best practices. Your qualifications & Skills Degree in Computer Science, Information Systems, or similar experience Strong knowledge of access management technologies, including but not limited to, OAuth 2.0 / OAuth 2.1, OpenID Connect, SAML 2.0, and RBAC. Experience with administrating identity provider applications (e.g., Entra ID / Azure AD, Keycloak). Minor knowledge regarding Active Directory Minor experience with Server administration Profound understanding of Zero Trust principles Sound knowledge of cloud native technologies, i.e. containerization and Kubernetes Knowledge of base technologies, e.g. PKI and shell scripting Familiar with tools such as JIRA, ServiceNow, Confluence, etc. Excellent problem-solving skills and the ability to work in a team environment.