Leading BPO in Bangalore Role - Assistant Manager Quality & Training International Voice Process Major Experience in Quality is Required Must be good in Data Perspective CTC UPTO 9LPA 24*7 SHIFTS Virtual Interviews Please Note- Only Immediate Joiners or Max 1 Month Notice Period can apply WORK FROM OFFICE Education- Graduate / Postgraduate Experience required- Key Skills and Knowledge: Proven experience in Quality TL methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Must be good in Data Perspective Require Experience in Training & Quality Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 4 yrs total exp + 1 year as Supervisor Quality & Training Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Show more Show less

Leading BPO in Hyderabad Role - Sr Quality Analyst International Technical Voice Process Require minimum 1 Year Experience in International Technical Voice Process(Troubleshooting) Worked on 7QC tools US SHIFTS Looking for Excellent Communication Skills Virtual Interviews Please Note- Only Immediate Joiners or Max 15 Days Notice Period can apply WORK FROM OFFICE Education- Graduate / Postgraduate Role and Key Responsibilities:  Conduct compliance and Quality checks and ensure timely closure as per defined targets  Drive continuous improvement - make recommendations and drive improvement  Participate/ Conduct internal & external calibrations to ensure consistent scoring & feedback delivery approach  Coach the gamechangers as per coaching models  Analyze and report on any fluctuations / changes in how processes are followed or in Key or Critical Service Levels attainment  Data analysis and creation of designated reports/presentations  Provide key insights to stakeholders based on quality evaluations  Skilled to create TNI and Share quality audit report with training department  Take on additional responsibilities and projects for process improvement  Perform Root Cause Analysis on identified defects  Provide key insights from case scrubs/RCAs and Analysis  Client Escalation Management  Strengthen Quality management processes / framework to improve quality delivery  Ensure data management for all deliverables and be accessible without any delay Key skills & knowledge:  Good communication (verbal and written) and Analytical skills  Good interpersonal skills  Good Knowledge of computer basics/ troubleshooting  Ability to demonstrate and improve customer service skills  Knowledge about the 7 tools of quality will be an added advantage  Strong documentation and email etiquette  Working knowledge of MS office applications like Excel and Power point  Understanding of the Audit/mining & skills of effective Feedback/ Coaching process  Flexible to work in Shifts  Ability to work under pressure and in strict timelines Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Show more Show less

🚀 We're Hiring: AI & ML Professionals 🔹 Role: AI & ML Engineer 🔹 Experience: 3 to 9 years 🔹 Budget: Competitive as per market standards 🔹 Location: Hyderabad ( Work from office) 🔹 Mode of interview: F2F 🔹 Interview Location: Hyderabad Hitech City Candidates who can join Immediate - 30 days preferred Job Description: Join us in designing, developing, and deploying cutting-edge AI/ML applications with a focus on agent-based architectures . 🔹 Implement and optimize multi-agent collaboration using LangGraph, AutoGen, or CrewAI. 🔹 Develop and integrate MCP servers and agent/LLM gateways to enable scalable AI interactions. 🔹 Fine-tune large language models for domain-specific applications (healthcare, finance, manufacturing). 🔹 Build and manage RAG pipelines leveraging vector stores (FAISS, Pinecone, Weaviate) and knowledge graphs. 🔹 Integrate tools like LangSmith for observability and ensure responsible AI practices. 🔹 Collaborate with product managers, data scientists, and developers to deliver end-to-end solutions. 🔹 Maintain best practices in Python development , testing, and documentation. Required Qualifications: ✔ Professional experience in software development ✔ Strong proficiency in Python with excellent coding/debugging skills ✔ Hands-on expertise with LangGraph, AutoGen, or CrewAI ✔ Deep understanding of Agent-based architectures, LLM orchestration, and agent communication ✔ Experience with LLM fine-tuning, prompt engineering, and domain adaptation techniques Apply Now!! Email: sandhia@hiresquad.in Show more Show less

Position : Post Graduate Teacher (PGT) – Computer Science Location : Noida, Uttar Pradesh School Type : CBSE-affiliated Senior Secondary School Key Responsibilities Teach Computer Science to students of Classes XI and XII, following the CBSE curriculum. Design and deliver engaging lesson plans that foster analytical thinking and problem-solving. Prepare students for board exams through regular assessments, assignments, and mock tests. Integrate smart classroom tools and technology to enhance learning outcomes. Maintain academic records and provide timely feedback to students and parents. Participate in school events, staff meetings, and professional development programs. Qualifications & Skills Postgraduate degree (M.Sc./M.Tech/MCA) in Computer Science or equivalent. B.Ed. degree Minimum 2–3 years of teaching experience at the senior secondary level in a CBSE school. Strong command over programming languages (e.g., Python, Java) and database concepts. Excellent communication skills and classroom management abilities. Familiarity with digital tools and e-learning platforms Share resume : karan@hiresquad.in Show more Show less

🏫 Position: PGT Accountancy Teacher Location : Noida, Uttar Pradesh Institution Type : CBSE Affiliated Senior Secondary School 🔍 Role Overview We are seeking a dynamic and dedicated PGT Accountancy Teacher to join our Commerce faculty. The ideal candidate will have strong subject knowledge, a passion for teaching, and the ability to inspire and guide students of classes XI and XII in accordance with the CBSE curriculum. 🎯 Key Responsibilities Deliver engaging and effective classroom instruction in Accountancy for Classes 11 and 12. Prepare detailed lesson plans, teaching aids, and study materials aligned with CBSE guidelines. Conduct formative and summative assessments , evaluate student performance, and maintain academic records. Provide personalized academic support and mentoring to students, especially during board exam preparations. Integrate real-life examples and technology tools (e.g., Tally, Excel) to enhance learning outcomes. Coordinate with fellow faculty members for interdisciplinary projects and Commerce events. Participate actively in school functions, parent-teacher meetings, workshops, and trainings . Ensure classroom discipline and encourage an inclusive and respectful learning environment. 📘 Educational Qualifications Post Graduate Degree in Commerce / Accountancy (M.Com preferred). B.Ed. from a recognized university (mandatory as per CBSE norms). 💼 Experience Minimum 2–5 years of teaching experience at the senior secondary level in a CBSE-affiliated school. Prior experience in CBSE Board exam preparation will be highly preferred. 🧠 Skills Required Strong command of Accountancy concepts, especially for Partnership Accounts, Company Accounts, Cash Flow Statements , and Accounting Ratios . Excellent communication and presentation skills. Proficiency in digital tools (MS Excel, Smart Board, Google Classroom, ERP systems). Student-centric approach with effective classroom management . Ability to create a stimulating academic environment and motivate students. 📩 Apply Now 📧 Email : karan@hiresquad.in

Hiring For Oracle Cloud HCM Functional Lead Module - OTL, US Payroll, Talent Management, Benefits, ORC, Security, Helpdesk, Benefits MNC in Bangalore Job Location- Gurgaon, Bangalore, Trivandrum, Hyderabad, Pune CTC UPTO 40LPA based om last CTC Looking for candidates with max 1 Month of notice period or Immediate Joiners 1. The candidate is expected to have 8 - 10 years of expert domain knowledge in HCM covering the hire to retire cycle. S/he must have been a part of at least 5 end-to-end HCM implementations of which at least 2 should have been with HCM Cloud. 2. The candidate must have expert working experience in 1 or more of these modules along with the Core HR module – • OTL, US Payroll, Talent Management, Benefits, ORC, Security, Helpdesk, Benefits 3. In-depth understanding of HCM Cloud business process and their data flow. 4. The candidate should have been in client facing roles and interacted with customers in requirement gathering workshops, design, configuration, testing and go-live. 5. Should have strong written and verbal communication skills, personal drive, flexibility, team player, problem solving, influencing and negotiating skills and organizational awareness and sensitivity, engagement delivery, continuous improvement and knowledge sharing and client management. 6. Good leadership capability with strong planning and follow up skills, mentorship, Work Allocation, monitoring and status updates to Project Manager 7. Assist in the identification, assessment and resolution of complex functional issues/problems. Interact with client frequently around specific work efforts/deliverables 8. Candidate should be open for domestic or international travel for short as well as long duration. Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Note: Candidate must have 8- 10 years of Hunting experience. Candidates must have a strong background in selling Martech, CDP, Analytics, AI, CX, etc. Must have been selling to CBO, CMO, Servicing Head, Care Head, etc. We are only looking for candidates who have sold in at least 2 verticals such as insurance, securities (Capital marketing), lending, Retail banks or NBFC The Opportunity The Candidate shall have overall responsibility for the company's business in financial services, specifically retail banking and fintech enterprises, with special focus on India, the Middle East and South Asia. For a motivated individual with sales and account management experience in technology solutions for retail financial services, the opportunity is to lead a business unit selling cutting-edge technology solutions with proven business outcomes. The Challenge Strategising, planning, and executing a comprehensive sales plan for retail banks and fintech providers across India, South Asia and the Middle East. Adapt and communicate the value of using the company's solutions to retail banks and fintech enterprises Effectively channel market feedback and inputs towards solution innovation As the Sales Lead of BFSI Business, you: Will create a GTM strategy and plan for the company's solutions for retail financial services and build a strong, credible client list for the company. Will be responsible for selling Companies AI for CX and Customer Lifetime Value Management solutions globally, with initial focus in India, the Middle East and South Asia. He/ She will be driving all activities of the Sales Cycle from Identification to Closure and Contracting with support from the Business Head and Global Sales Head. Leverage your relationships and network, and develop relationships with C Level executives of customers. Develop a value-selling pitch specific for the BFSI market Develop opportunity opportunity-specific partner/channel if necessary. You have Minimum 8+ years of experience, selling technology solutions into retail financial services such as Banks, Insurance and Fintech companies in the Middle East and South Asia, including India. Substantial experience in selling enterprise solutions in areas related to Customer Relationship Management, Customer Experience Management, Data Management and Customer Analytics Have a good connection with the CXOs of the major banks and Fintechs in the region The connect to build a good partner network in the pertinent regions Understanding of commercials, contracts and the ability to negotiate sustainably profitable commercial terms and conditions The ability to build a robust BFSI sales team over time Aware and informed about the latest trends of the industry (Artificial Intelligence, Big Data Analytics, Customer Experience, Digital Transformation) Email: Sam@hiresquad.in

Urgent Openings in Gurgaon/Vizag/Bangalore/Vadodara Leading BPO VNA Trainer//Soft Skills Trainer//Communication Trainer Require Excellent Communication Skills CTC UPTO 6.5LPA based on Last CTC Shifts 24*7 Require minimum 6 months Experience as VNA Trainer/Communication Trainer Role and Key Responsibilities: • Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure alignment with operational standards. • Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines. • Design and deliver refresher training programs in English, tailored to meet specific needs and operational requirements. • Innovate training materials by integrating floor requirements and best practices into the training curriculum. • Maintain accurate data and MIS as per training BPMS requirements and provide insightful reports on training progress and outcomes. • Foster intra- and inter-function collaboration to support seamless training and operational processes. • Proactively implement best practices and contribute to value addition across multiple locations. • Attend and successfully complete the mandatory Train-The-Trainer (TTT) program. • Interact with customers as required to gather feedback and address training-related queries. • Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement. • Achieve monthly conversion and effectiveness targets, ensuring measurable improvements in training outcomes. • Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation. • Mentor and support new trainers to enhance their effectiveness and integration into the training team. • Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the team and with the TTBU training team. • Analyze and report training batch performance, identifying areas for improvement and implementing corrective actions. • Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month. • Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through. • Monitor and report improvements, ensuring training initiatives drive positive changes and meet established goals. Key skills & knowledge: • Exceptional verbal and written communication skills in English. • Strong facilitation and presentation skills with a proven ability to engage and motivate participants. • Proficient in data handling, interpretation, and management. • Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computer applications. • Excellent people management and interpersonal skills, with a demonstrated ability to build and maintain effective relationships. • Strong organizational and time management skills, with the ability to handle multiple tasks and priorities effectively. Interested candidates can share their resume at simmi@hiresquad.in or call at 8467054123

MNC in BANGALORE Hiring for WFM RTA CTC UPTO 5.8LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities: The Lead WFM Analyst will act as a liaison between the Centralized and Site WFM teams. · The Lead WFM Analyst is responsible for team project organization, and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and leadership. · Preparation of daily / Weekly / Monthly MIS reports & presentations / decks · Preparing of schedules using Erlang for different queues across multiple locations · Resolve escalated issues and requests from site management · Root cause analysis of SLA deviations, action plan development and resolution · Monitor real-time queue, schedule adherence & attendance. · Key daily exception requests and update schedules · Cross-train with Scheduling Analyst · Optimize breaks the day of or day before the actual schedule · Schedule ADHOC intra-day training requests and update schedules · Produce and analyze daily efficiency reports (representative availability, access level etc.) · Attend centralized and/or site management meeting, as required Key Skills and knowledge: Required good communication skill. · Required good knowledge of MS Excel & Power point. · Proficiency with computers · Willing to work 24*7 · Candidate with Scheduling & Forecasting skill will be preferred. · Ability to handle pressure situations · Drive for self-learning and knowledge enhancement Experience Contact Centre Workforce Management experience  Ability to simplify complex operations into repeatable processes  Comfortable in fast-paced environment  Ability to make decision in time sensitive ambiguous situations Educational qualification: Graduate in any discipline Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Job Summary We are seeking a passionate and experienced educator to join our dynamic faculty. The ideal candidate will be responsible for delivering high-quality instruction, fostering a positive learning environment, and contributing to the holistic development of students. Location: Noida, Uttar Pradesh 1. PGT Accountancy Teacher Level: Senior Secondary (Classes XI–XII) Key Responsibilities: Teach Accountancy as per CBSE curriculum for Classes 11 and 12. Prepare lesson plans, teaching aids, and assessments. Guide students in board exam preparation and project work. Use tools like Tally, Excel, and Smart Boards to enhance learning. Collaborate with the Commerce department for events and interdisciplinary projects. Qualifications: Postgraduate in Commerce/Accountancy (M.Com preferred). B.Ed. (mandatory). 2–5 years of experience teaching senior secondary students in a CBSE school. Strong command over topics like Partnership Accounts, Company Accounts, and Cash Flow Statements. 2. PRT English Teacher 3. PRT Social Science Teacher Qualifications: Bachelor’s degree in English/ Social Science or related field. B.Ed. (mandatory). 2–3 years of experience teaching English /Social Science at the primary level. Strong communication and classroom management skills. Interested candidates can mail their resume to sandhia@hiresquad.in

Leading BPO in Kolkata Hiring for Operations Manager Must be Ops Manager On papers in BPO Experience in International Voice Process is Mandatory Must be strong in Operations Matrices Over All Experience 8+ Years CTC UPTO 14LPA Mode of Interview- Virtual Work From Office Interested candidates can mail their cv at simmi@hiresquad.in Essential Functions/Core Responsibilities  Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed  Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)  Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements  Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)  Create and maximize relationships with client partners  Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance  Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching  Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner  Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement  Attend business reviews with the client  Handle a team of team leaders, Assistant Manager, Deputy Managers Candidate Profile  Associate degree in related field with more than eight years of experience (with at least two years of Progressive Management Experience) preferred  Candidate should have experience in International Voice Process  Minimum 1+ year Experience as Operations Manager  Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback  Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal  Work well under pressure and follow through on items to completion while maintaining professional demeanor  Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates  Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment  Demonstrated ability to mentor, coach and provide direction to a team of employees  Willingness to work a flexible schedule Qualification: Graduate Incase Interested then mail your cv at simmi@hiresquad.in or call at 8467054123

Hiring for a Technical Architect role - Airline domain Note: The candidate must have experience in Product-based Travel companies, preferably in the Flight domain. Must have at least 2 years of experience as a Technical Architect , with the majority of their experience in software development and minimal involvement in hands-on implementation. Requirements : More than 12 years of experience in software development using C#, .NET Core, JavaScript, and TypeScript A minimum of 4 years of experience in travel, especially in flights, is preferred. Strong experience in developing and integrating REST APIs, XML, JSON, and SOAP Architectural & system design skills Strong experience in the Principles of good software design ○ Required: polymorphism, mutability vs immutability, side-effecting code, REST, Idempotency, SOLID, Imperative vs Functional, Stack vs Heap. ● Experience in Concurrent Programming ○ Threads, time slicing, thread safety, critical sections ○ async/await pattern ○ Queues & Topics ○ Streaming ● Experience in Performance enhancement ○ e.g. Big-O notation ○ An understanding of Scaling ○ e.g. Microservices, ESB, Sharding, Hexagonal Architecture Strong data storage experience with databases such as Postgres, Oracle, MySQL, Active Record Pattern / ORM frameworks Experience in scaling software for performance and growth Experience in GCP/AWS Experience in Agile development experience Experience with code review tools like SonarQube, etc. Proven experience in solving complex architecture and business problems with solutions that are extensible, simple, and optimal Ability to think in terms of integrating systems and networks as well as programs Experience influencing software engineering best practices within your team, including coding standards, code reviews, source control management, build processes, testing, and operations Experience taking a leading role in building complex software systems that have been successfully delivered to customers with other engineers working under your guidance Experience in communicating with engineering leadership to understand requirements describing software product features, technical designs, and product strategy Exposure to network security is a plus Prior complex software architecture experience will be preferred B.E/ B.Tech in Computer Science Email: Sam@hiresquad.in

Role: Python Developer Experience: 4 years to 5 years Location: Hyderabad Its an Urgent requirement; Looking for Immediate joiners Role Overview: We are looking for a Backend Developer with strong expertise in Python and cloud-native development. The ideal candidate will be experienced in designing scalable backend systems, working with databases, and contributing to test automation. This role offers the opportunity to work with modern tools including GitHub Co-Pilot and public cloud platforms to deliver high-performance solutions. Key Responsibilities: Develop robust and scalable backend applications using Python. Design and manage database schemas, tables, and queries for efficient data handling. Integrate test automation into the development lifecycle. Use AI-assisted development tools such as GitHub Co-Pilot for increased productivity. Implement caching strategies and performance tuning techniques. Deploy and manage services on AWS, Azure, or GCP. Work in Agile teams, contributing to sprint planning, development, and delivery. Translate business requirements into reliable, maintainable technical solutions. Requirements: BE/BTech/MCA with 5–10 years of backend development experience. Proficiency in Python with strong backend programming fundamentals. Experience in database design and test automation frameworks. Familiarity with GitHub Co-Pilot or other pair programming tools is a plus. Hands-on experience with public cloud platforms (AWS, GCP, Azure). Knowledge of caching techniques and backend data optimization. Experience working in Agile SDLC environments. Certifications in cloud platforms (AWS, Azure, GCP, TKGI) or big data technologies are a plus. Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Ability to convert business logic into scalable backend solutions. Knowledge of AI/ML/Generative AI is desirable. Apply Now: sandhia@hiresquad.in

Leading BPO in Mumbai(Malad) & Pune(Yerwada) Hiring for Operations Manager Must be Ops Manager On papers in BPO Experience in International Voice Process is Mandatory Must be strong in Operations Matrices Over All Experience 8+ Years CTC UPTO 14LPA Mode of Interview- Virtual Work From Office Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Essential Functions/Core Responsibilities  Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed  Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)  Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements  Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)  Create and maximize relationships with client partners  Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance  Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching  Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner  Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement  Attend business reviews with the client  Handle a team of team leaders, Assistant Manager, Deputy Managers Candidate Profile  Associate degree in related field with more than eight years of experience (with at least two years of Progressive Management Experience) preferred  Candidate should have experience in International Voice Process  Minimum 1+ year Experience as Operations Manager  Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback  Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal  Work well under pressure and follow through on items to completion while maintaining professional demeanor  Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates  Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment  Demonstrated ability to mentor, coach and provide direction to a team of employees  Willingness to work a flexible schedule Qualification: Graduate Incase Interested then mail your cv at simmi@hiresquad.in or call at 8467054123

MNC in Pune Hiring for server Support Engineer/ Enterprise Support CTC UPTO 8.4LPA ONLY IMMEDIATE JOINERS Call Types: Hardware Identification and Troubleshooting all O365 product Operating System Installation, Navigation, Configuration and Troubleshooting Application Navigation, Configuration and Troubleshooting Exchange issues Internet and Networking, Outlook & SharePoint Protection Software Usage, Configuration and Troubleshooting Candidate Profile: Education and Experience · Undergraduates/Graduates with minimum 1-year relevant technical experience · Should have excellent communication and English speaking skills · Ability and willingness to learn · Dependable with proficient attention to detail · Good listening and responding skills · Should be willing to take up challenges and go extra mile to perform work responsibilities · Should have great interpersonal skills and ability to perform under pressure · Work in US (24*7) shift; rotational Interested Candidates can call at 8210841964 or mail cv at ankita02.hiresquad@gmail.com

Leading BPO in Hyderabad Role - Sr Quality Analyst International Technical Voice Process Require minimum 1 Year Experience in International Technical Voice Process(Troubleshooting) Worked on 7QC tools US SHIFTS Looking for Excellent Communication Skills Virtual Interviews Please Note- Only Immediate Joiners or Max 15 Days Notice Period can apply WORK FROM OFFICE Education- Graduate / Postgraduate Role and Key Responsibilities:  Conduct compliance and Quality checks and ensure timely closure as per defined targets  Drive continuous improvement - make recommendations and drive improvement  Participate/ Conduct internal & external calibrations to ensure consistent scoring & feedback delivery approach  Coach the gamechangers as per coaching models  Analyze and report on any fluctuations / changes in how processes are followed or in Key or Critical Service Levels attainment  Data analysis and creation of designated reports/presentations  Provide key insights to stakeholders based on quality evaluations  Skilled to create TNI and Share quality audit report with training department  Take on additional responsibilities and projects for process improvement  Perform Root Cause Analysis on identified defects  Provide key insights from case scrubs/RCAs and Analysis  Client Escalation Management  Strengthen Quality management processes / framework to improve quality delivery  Ensure data management for all deliverables and be accessible without any delay Key skills & knowledge:  Good communication (verbal and written) and Analytical skills  Good interpersonal skills  Good Knowledge of computer basics/ troubleshooting  Ability to demonstrate and improve customer service skills  Knowledge about the 7 tools of quality will be an added advantage  Strong documentation and email etiquette  Working knowledge of MS office applications like Excel and Power point  Understanding of the Audit/mining & skills of effective Feedback/ Coaching process  Flexible to work in Shifts  Ability to work under pressure and in strict timelines Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Bangalore Role - Quality & Training Team Leader International Voice Process Major Experience in Quality is Required Must be good in Data Perspective CTC UPTO 9.5LPA 24*7 SHIFTS Virtual Interviews Please Note- Only Immediate Joiners or Max 1 Month Notice Period can apply WORK FROM OFFICE Education- Graduate / Postgraduate Experience required- Key Skills and Knowledge: Proven experience in Quality TL methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Must be good in Data Perspective Require Experience in Training & Quality Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 4 yrs total exp + 1 year as Supervisor Quality & Training Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123