Hindi Voice Process

DEAR CANDIDATE,

one of a leading private bank is looking for a banking executive for their day to day operations.

Hindi -Must

Qualification - Any degree

Experience - fresher / 1-4 yrs exp

Location - karapakkam , OMR, Chennai

• Answer inbound calls and assist customers with their Queries/Request/Complains.
• Raise Request & Complaints on behalf of the customer in the CRM tool.
• Generate leads and educate customers about new products & their benefits.
• Maintain and adhere to compliance guidelines
• Capture problem indicators, highlight and suggest improvement
• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
• Maintain adequate knowledge levels on products, processes and systems used
• Ensure sales target are met
• Morning shift there will be cab facility on 7 am from madhya kailash

Skills Required:

• Excellent verbal communication skills
• Ability to comprehend, capture as well as interpret basic customer information
• Strong customer service focus
• Knowledge of Banking / Credit cards preferred

Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm)

Languages Required: English + Hindi (compulsory)

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Yearly bonus

Application Question(s):

• Do you know hindi and english

Education:

• Bachelor's (Required)

Location:

• Karapakkam, Chennai, Tamil Nadu (Required)

Work Location: In person