Hindi voice process

Job Title: Customer Support Associate

Qualification - Graduate (12th with experience can apply)

Salary - (18000 in Hand / 22000 CTC) Payroll.

Food is available Accommodation will be provided if candidate is from out of location.

Both Female and Male can apply (Female -General shift, Male -Rational shift- Shift Allowance)

Incentives available

Hindi, Malayalam.

Location Chennai

No.Of.Vacancies : 30

Rounds of Interview : Telephonic / Technical & Hr Round.

Roles & Responsibility:

• Providing administrative support for processessuch asinventory control, data entry, and claims

management.

• Uphold quality and compliance standards while carrying out particulartasks.
• Ensuring many processesrun smoothly and in an efficient manner.
• Provide accurate and timely communication with internal and externalstakeholders.
• Assist in the implementation of new systems, policies, and processes.
• AI can analyze ticket detailsto automatically route them to the appropriate team orspecialist.
• Scripting and automation tools:
• Analysts can use AI to automate repetitive tasks like software installations and user

provisioning.

• Analyzing Data for Insights
• They must possessstrong organizational and communication skills, as well as an understanding

of technology.

• They must be able to work independently and collaboratively, as well as have a keen eye for

detail and accuracy.

• Associates must also keep up-to-date on the companys developments and understand the roles

of other employees.

• AI can analyze historical data to predict potential issues and proactively address them before

they impact users.

• The job requires proficiency in computer applicationssuch as Microsoft Office, Microsoft Excel,

and other related software of CRM.

• AI can analyze user data to recommend specific training resources and documentation for

improved self-service

• Capabilities to Improving Customer Service and AI-powered analytics dashboards
• Can provide real-time insights into ticket volume, resolution times, and usersatisfaction,

allowing for proactive adjustments to improve the support experience.

Required Skills:

Microsoft Office using AI Tools

• CRM Software

• Email Communication