Hindi OPI/VRI Interpretation (Remote)

Company Description

Kalam, a Future Group company, is a world-class virtual BPO company that provides cost-effective interpretation, translation, and customer experience solutions to more than 300 companies globally. We help businesses thrive beyond borders, reduce costs, and expand into new markets. Our mission is to help you attract and retain customers by providing a loyalty, satisfaction, and real human experience, ultimately leading to business expansion and revenue growth.

Role Description

This is a full-time remote role for a Hindi OPI/VRI Interpreter. The day-to-day tasks include providing accurate and timely interpretation services over-the-phone (OPI) and video remote interpreting (VRI) for clients. The interpreter will bridge communication gaps in various scenarios such as customer service, medical, and legal contexts. This role requires maintaining professional standards, managing confidential information, and delivering exceptional customer service.

Qualifications

• Fluency in Hindi and English
• Strong understanding of cultural nuances
• Proficiency in providing over-the-phone (OPI) and video remote (VRI) interpretation services is a plus
• Excellent listening, retention, and note-taking skills
• Strong interpersonal and communication skills
• Ability to work independently and remain focused during long sessions
• Experience in interpretation, translation, or a related field is preferred
• Familiarity with interpretation industry standards and ethics
• Bachelor's degree in a relevant field or equivalent professional experience