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Helpdesk Personnel

Helpdesk Personnel

0 years

|

0 Lacs

chennai tamil nadu india

Posted:4 weeks ago| Platform: Foundit logo

Apply

Skills Required

ticketing system technical support documentation

Work Mode

On-site

Job Type

Full Time

Job Description

Chennai - Tamil Nadu - India

Key Responsibilities

Provide first-level technical support to end-users via phone, email, or in-person.
Troubleshoot and resolve hardware, software, and network-related issues.
Log and track all support requests in the ticketing system.
Escalate unresolved issues to the appropriate technical team.
Assist in installing and configuring computer systems and applications.
Maintain documentation of issues and solutions for future reference.
Ensure timely resolution of queries to meet SLA requirements.

Service line:

None

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