Helpdesk Executive

As a Helpdesk Executive, you will play a crucial role in providing support to customers. You should preferably have a Bachelor's degree and a minimum of 3 years of experience in a similar role. Your communication skills must be excellent, and a soft-spoken demeanor is essential. Basic proficiency in computers, internet usage, and email is required. You will be responsible for handling up to 100 calls per day, so the ability to manage high call volumes is crucial. Flexibility to work for extended periods when needed is expected. Key Responsibilities: - Provide customer support through various communication channels - Address customer queries and concerns in a timely and professional manner - Troubleshoot technical issues and escalate complex problems to the appropriate team - Maintain accurate records of customer interactions and transactions Qualifications Required: - Bachelor's degree - Minimum of 3 years of experience in a similar role - Excellent communication skills - Proficiency in computers, internet, and email - Ability to handle high call volumes The company also offers health insurance and provident fund benefits. The work schedule involves rotational shifts, and the work location is in person.,