Helpdesk Executive (male)

• First point of contact to Occupants for any requests / complaints:

You are the first person occupants will speak to when they have any issues or needs.

• Receipt of requests / complaints from occupants and record the same in the helpdesk register (FM Smart Software):

Take down the complaints or requests from occupants and enter them into the FM Smart Software.

• Issue necessary Job Request / Work Orders to the respective Service providers to address the issue:

Send the task to the right service team (like electrical, plumbing, etc.) to fix the problem.

• Update the caller on the status of the call registered and obtain feedback after successful completion of the request / complaints:

Keep the person who raised the issue informed and ask for feedback once it is resolved.

• Reconcile and close out all the Job Requests / Work Orders / Work Permits periodically to ensure no document issued is left open:

Regularly check and close all the open job-related documents to avoid leaving anything pending.

• Maintaining Complaint Register (Manual and Soft copy):

Keep records of complaints both in a physical book and on the computer.

• Pending complaints updating to shift engineer/Department manager/PM daily:

Inform the shift engineer or department head every day about unresolved complaints.

• Issue of necessary work permits to various subcontractors (internal / external) with due approvals from the respective authorities:

Give permission to internal or external contractors to do work, after getting proper approval.

• Supporting Shift Engineers in Shift related activities:

Help the shift engineers with their daily tasks and responsibilities.

• Maintaining Water level and tracking water consumption and shared the same to reporting In charge on Daily Basis:

Check the water levels daily, record how much is used, and report it to your supervisor.

• Daily Activities of the team were discussed and recorded the same with proper updating:

Talk about what the team did each day and record those activities with proper updates.

• Coordinating with the team for the data required and updating the WMR and MMR and ensuring the submission to the client on or before of timeline:

Collect required data from the team and update WMR (Weekly Maintenance Report) and MMR (Monthly Maintenance Report), then send them to the client on time.

• Issue of necessary work permits to various subcontractors (internal / external) with due approvals from the respective authorities:

(Repeated point) Again, give permission for work to contractors after getting approval.

• Card Activation / Deactivation Mail received and same has shared to BMS team for record as per occupant’s requisition for all blocks:

When you receive emails to activate or deactivate access cards, share them with the BMS team as per the occupant’s request.

• In-house team monthly attendances with using Biometric Software must be circulating to vertical in-charges and for Vendor Invoice processing:

Use biometric software to get monthly attendance of the in-house team and send it to department heads for salary/invoice purposes.

Job Type: Full-time

Pay: ₹30,000.00 - ₹32,000.00 per month

Benefits:

• Provident Fund

Shift:

• Rotational shift

Work Days:

• Monday to Friday

Application Question(s):

• Are you willing to work in a rotational shift?

Education:

• Diploma (Required)

Experience:

• Domestic voice process: 2 years (Preferred)
• Customer service: 2 years (Required)
• Help desk: 2 years (Required)
• Non-voice: 2 years (Preferred)

Language:

• English (Required)

Work Location: In person