Helpdesk Executive (Females)

As a Helpdesk Executive, your role involves providing excellent customer support to clients seeking information about studying abroad and immigration. You will be responsible for addressing inquiries, resolving issues, and ensuring a positive experience for clients throughout the application process. Key Responsibilities: - Serve as the first point of contact for clients seeking information about studying abroad and immigration. - Respond promptly and professionally to inquiries through various channels, including phone calls, emails, and live chat. - Arrange a call back from concerned advisors for resolving detailed queries of clients. - Coordinate with internal teams to ensure timely and accurate arrangements of call back to customers. - Identify and resolve client concerns, issues, or discrepancies promptly and effectively. - Escalate complex issues to the appropriate departments while keeping clients informed of the resolution process. - Maintain accurate and detailed records of client interactions, inquiries, and resolutions. - Update and manage client profiles in the customer relationship management (CRM) system. - Work closely with the admissions team, visa consultants, and other relevant departments to ensure seamless communication and client support. - Provide feedback on common client issues to improve overall service quality. - Proactively address potential issues or concerns to enhance the overall client experience. - Stay updated on changes in immigration policies, study programs, and other relevant information to provide accurate and current information to clients. - Deal with the concerns of previous staff and hand over that case to the concerned person. - Be detail-oriented and committed to maintaining accurate records. Qualifications Required: - Customer service experience: 1 year (Preferred) - Language proficiency in English (Required) Please note that this is a full-time position located in Thrissur, Kerala. Relocation or reliable commute is required for this role.,