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AgreeYa Solutions logo

Helpdesk Engineer

3 - 6 years

5 Lacs

Noida

Posted:2 months ago| Platform: Naukri logo

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Skills Required

IT Helpdesk MS O365 troubleshooting technical documentation windows os MS Windows OS incident management IT Service Desk customer service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Mandatory Skills: Serve as the first contact with customers who need technical assistance. Supporting US Customers Services Handling Incident Management. Perform troubleshooting using different diagnostic techniques Troubleshoot, diagnose, and resolve technical hardware and/or software issues Provide quick resolution and excellent customer service Provide needed information on IT products or services Keep record of problems and their resolution Follow-up with customers Provide feedback on processes and make recommendations on areas to improve Maintain technical documentation and service catalog on installation of software, Suggest improvements on procedures US Accent is mandatory Benefits: Cabs pick and drop/ free meals US Holiday calendar to be followed Full time work from office Nice to have skills (Not Mandatory): MS Windows OS MS O365 MS Office MS Outlook 24*7 shift Interested candidate, please share your Resume on this mail id Pooja@agreeya.com

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AgreeYa Solutions
AgreeYa Solutions
www.agreeya.com

IT Services and IT Consulting

Folsom CA

1001-5000 Employees

32 Jobs

    Key People

  • Pankaj Khanduja

    CEO

  • Amit Singh

    COO

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