Helpdesk Analyst - Mac Support

As a Helpdesk Analyst - Mac Support at NTT DATA, your role will involve providing L2 technical guidance in activities related to identification, prioritization, and resolution of reported problems through Phone, Email & Chat. Your responsibilities will include: - Acting as a liaison between customers and departments within the Client Infrastructure - Participating in recognition, research, isolation, resolution, and follow-up steps - Demonstrating strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office, and COTS applications - Applying sound knowledge of ITIL best practices for Incident & Request Management procedures - Understanding how MDM solutions such as Jamf/Intune work - Holding an Apple Device Support Certification would be an added advantage - Being familiar with Jamf Pro would also be an added advantage Qualifications required for this role include: - Must be a Graduate with B. Tech/B. E or any other technical degree preferred - Good communication skills with a minimum of 1 year of international calling experience - Good comprehension & writing skills - Excellent customer handling skills - Comfortable to work in rotational shifts with a 24x7 support window - Familiarity with the latest macOS - Experience in handling Apple workstations like MacBook, iMac, etc. - Experience in supporting Apple devices like MacBook, iMac About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. They serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is one of the leading providers of digital and AI infrastructure globally, and a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit NTT DATA at us.nttdata.com,