Help Desk Engineer

Star Health Insurance

2 - 3 years

1 - 4 Lacs

lucknow

Posted:None| Platform:

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Skills Required

lan troubleshooting software installation network troubleshooting software troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Provide technical support for hardware, software, and network issues.
Diagnose and resolve technical problems related to desktops, laptops, printers, and other peripherals.
Configure and install IT hardware and software, including operating systems and applications.
Manage and support network infrastructure
Document and track issues using a ticketing system, ensuring timely resolution.
Collaborate with other IT team members to resolve complex issues.
Maintain a high level of customer satisfaction through effective communication and problem-solving.
Ready to travel and support branch office within the city.
Knowledge in Zscaler, MDM, & Windows Patching

Qualifications:

Bachelors degree, experience in Information Technology, or a related field.
Experience as a Helpdesk Engineer or in a similar technical support role.
Knowledge of Windows and operating systems.
Familiarity with network protocols and configurations (TCP/IP, DNS, DHCP).
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.

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