Healthcare Insurance (Customer Service Specialist)

You will be joining a dynamic and growth-oriented team at Al Fahad Enterprises, a multifaceted organization known for its commitment to quality and service excellence. As a Healthcare Insurance Customer Service Specialist based in Bengaluru, your role will involve assisting clients with healthcare insurance-related queries and providing accurate information about policies. Your responsibilities will also include guiding clients through processes, addressing customer concerns promptly, maintaining comprehensive records, supporting claims processing, and facilitating communication between the organization and customers to ensure a seamless experience. Key Responsibilities: - Assist clients with healthcare insurance-related queries - Provide accurate information about policies - Guide clients through processes - Address customer concerns promptly - Maintain comprehensive records - Support claims processing - Facilitate communication between the organization and customers Qualifications: - Strong communication and interpersonal skills to effectively interact with clients and stakeholders - Background in healthcare, EMT, and medicine to provide accurate and helpful support to customers - Experience in training and a proactive approach to learning and guiding team members is highly desirable - Attention to detail, organizational skills, and the ability to manage multiple customer queries efficiently - Proficiency with customer service tools and software is an advantage - Bachelor's degree or relevant certifications in healthcare or insurance-related fields are preferred,