Healthcare Executive- Pharmacist

Job Description

Key Responsibilities: Financial Performance and Sales Achieve daily sales, private label, BigBasket, generics, and high-margin category targets. Drive diagnostics target achievement. Execute prescription reminder calls and follow up on dormant/lapsed users and high-value users. Review the commitment register and ensure timely customer deliveries. Omnichannel Order Management Ensure 0% pushback on all omnichannel orders. Maintain 100% TAT compliance in processing omnichannel orders. Customer Service and Experience Greet all customers with folded hands. Understand and fulfill customer requirements both in-store and via calls/WhatsApp (response within 15-20 mins). Build healthy relationships through professional service and behavior. Home deliveries as per the business and customer service protocols, based on business requirements. Inventory Management and Accuracy Inward inventory daily with 100% accuracy. Ensure correct putaway as per SKU-location mapping. Conduct daily pullouts of expired, near-expiry, and non-moving items. Enter all bounced items into the system. Conduct daily physical SKU audits. Compliance and Banking Maintain duplicate invoices and cold chain temperature records as per SOP. Regularize manual bills in the system. Manage sales returns with email approvals. Prepare DSR and cash ledger during shift handover; validate during takeover. Respond to all emails received at the store pharmacy preferably in the same shift. Store Hygiene & Visual Merchandising Maintain store cleanliness via housekeeping staff. Clean racks and shelves daily and arrange items per VM SOP. Place appropriate discount tags and ensure monetized brands are correctly displayed. Marketing and Promotional Activities Set up in-store marketing collaterals and standees as per guidelines. Actively participate in camps and door-to-door activities. Inform customers about ongoing offers, home delivery, and diagnostics services. What We Are Looking For: Bachelor's degree or Diploma in Pharmacy with 1-3 years of experience. Valid State Pharmacy Council registration. Strong customer service and communication skills. Proficiency in computers and pharmacy software. High attention to detail, multi-tasking ability, and ethical conduct.