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4.0 - 8.0 years
3 - 3 Lacs
Jaipur
Work from Office
Designation: Assistant Team Lead (ATL) Role: Retail - Store Manager Department: B&M Retail Location: Jaipur Salary: As per experience & market standards What You'll Do: Oversee daily store operations and ensure smooth functioning. Drive sales performance to meet revenue targets. Lead, train, and motivate the team for exceptional customer service. Manage inventory, stock replenishment, and merchandising. Ensure compliance with company policies and operational standards. What Were Looking For: Bachelors degree in any field. Prior experience in pharmacy store management preferred. Strong leadership, organizational, and communication skills. Ability to multitask and work efficiently under pressure. Proficiency in MS Excel and knowledge of the pharmaceutical industry. About Tata 1mg: Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to make healthcare understandable, accessible, and affordable for all Indians. Over the past three years, we've worked to build a healthcare platform that guides customers to the right and affordable care. Today, Tata 1mg is present in 1000+ cities And were just getting started. Leading the chart as one of the top consumer health platforms through ePharmacy, eDiagnostics, e-consult and offline stores, Tata 1mg has delivered over 15M ePharmacy orders, 2M eDiagnostics orders & 1M+ organic users/day in 2022 and we are just getting started. Our strongest asset is our 6400+ people enabling us to deliver on our mission consistently. Know more about us: https://www.1mg.com/aboutUs Contact us: rubina.a@1mg.com / 8860341813 Role : Retail Sales Associate Industry Type : Pharmaceutical & Life Sciences Department: Merchandising, Retail & eCommerce Employment Type: Full Time, Permanent Role Category: Retail Store Operations Education UG: Bachelor Degree in any field. Role: Healthcare & Life Sciences - Other Industry Type: Pharmaceutical & Life Sciences Department: Healthcare & Life Sciences Employment Type: Full Time, Permanent Role Category: Healthcare & Life Sciences - Other Education UG: B.Pharma in Any Specialization
Posted 1 week ago
4.0 - 8.0 years
3 - 3 Lacs
Patna, Jamshedpur, Ranchi
Work from Office
What will you do Supervise and train pharmacy retail store team members to ensure that they provide excellent customer service, maintain product knowledge, and adhere to company policies and procedures Monitor the inventory levels of medications, medical equipment, and other products, and place orders as needed to ensure that the store has sufficient stock Ensure that the store is clean, organized, and attractive to customers; and that all equipment is properly maintained and in good working order Manage the cash register and oversee financial transactions, including processing refunds and exchanges, and reconciling the cash drawer at the end of each shift Provide exceptional customer service, including answering customer questions, resolving complaints, and making recommendations for products and services Conduct performance evaluations and provide feedback to team members to promote growth and development within the organization Work with the pharmacist and other healthcare professionals to ensure that all prescriptions are accurately and in a timely manner Stay up-to-date with industry developments, new products, and services, and participate in continuing education and training opportunities as needed What we are looking for Bachelor's degree in pharmacy or a related field Minimum 5-7 years of experience in a Retail pharmacy Strong leadership skills and the ability to motivate and manage a team Excellent customer service skills and the ability to interact with customers in a friendly and professional manner Knowledge of pharmacy regulations and compliance requirements Strong organizational and time-management skills Excellent written and verbal communication skills Ability to work independently and as part of a team Flexibility to work evenings, weekends, and holidays as needed Interested candidates kindly share their resume at gurleen.kaur@1mg.com Or contact at 8920641159
Posted 2 weeks ago
4.0 - 8.0 years
3 - 3 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Responsibilities: Financial Performance and Sales Responsibilities 1. Achievement of daily sales targets, with shift-wise allocation 2. Achievement of daily private label and BigBasket targets 3. Achievement of daily generics and high-margin category targets 4. Achievement of daily diagnostic targets 5. Develop business relations with nearby doctors, gyms, salons, grocery chains, and other potential partners 6. Ensure and validate customer calls are made by staff as required 7. Ensure and validate 100% prescription reminder calls, dormant/lapsed users, and high-value users as per the list received 8. Ensure the commitment register is properly maintained and orders are closed on time Omnichannel Business 1. Achieve 0% pushback on all omnichannel orders for the store 2. Achieve 0% processing TAT breach for the store 3. Conduct root cause analysis of pushback and breach cases, and implement corrective actions 4. Provide guidance to the team on RCAs and improve future response Team Management, Business Review, and Training 1. Motivate the team for peak performance 2. Ensure proper roster management, leave tracking, and attendance 3. Identify and resolve team challenges effectively 4. Provide clarity on targets, achievements, and incentives from the start of the month 5. Conduct daily review of previous day performance and plan for current day targets 6. Conduct periodic knowledge checks and training on medicines, private labels, and generics 7. Guide the team in handling telephone calls professionally 8. Monitor and guide proper WhatsApp communication with customers 9. Nominate staff for central training programs Customer Service and Experience 1. Ensure team grooming and etiquette while dealing with customers 2. Ensure in-store customers are properly attended and serviced 3. Ensure all customer calls and WhatsApp messages are responded to within 1520 minutes 4. Build long-term customer relationships through excellent service Inventory Health 1. Validate 100% accuracy in daily inventory inwarding 2. Ensure proper putaway of SKUs as per location mapping 3. Ensure daily removal of expired, near-expiry, and non-moving items 4. Ensure all bounced items are entered into the system by staff 5. Assign and validate daily SKU physical audits 6. Ensure 100% accuracy in dispensing quantity and batch 7. Train the team on inventory accuracy and health 8. Resolve or escalate inventory-related issues as needed 9. Understand local demand/competition and request relevant inventory 10. Remain vigilant about theft and pilferage Compliance and Banking 1. Compliance Management and Checks a. Display all applicable licenses b. Ensure the presence of an endorsed pharmacist and valid license c. Maintain accurate H1 and Anti-TB registers d. Ensure adherence to duplicate invoice rules e. Validate cold chain temperature logs hourly f. Ensure daily regularization of manual bills g. Validate proper handling and approvals for sales returns h. Monitor proper DSR and cash ledger handover and record-keeping i. Validate 100% accuracy in banking reconciliation j. Track and alert central teams on license expiration 2. Ensure all emails on the pharmacy ID are responded to by the end of the business day Store Hygiene and Visual Merchandising 1. Ensure overall store cleanliness through housekeeping staff 2. Assign and monitor rack-level cleanliness among staff 3. Ensure correct placement of items as per VM guidelines and SOPs 4. Validate the presence of correct discount tags on shelves 5. Communicate monetized brand placements and ensure adherence Marketing Activities 1. Plan and schedule outdoor marketing via team rosters and ensure collateral availability 2. Participate in and monitor staff performance during campaigns 3. Ensure staff are aware of current offers and promote them to customers 4. Lead by example in executing marketing initiatives and driving growth What We Are Looking For: Bachelors degree in pharmacy or a related field 57 years of experience in a retail pharmacy environment Strong leadership and team management skills Excellent customer service and interpersonal communication Knowledge of pharmacy regulations and compliance Strong organizational and time-management abilities Proficient written and verbal communication skills Self-driven and collaborative team player Willingness to work evenings, weekends, and holidays as needed
Posted 3 weeks ago
3.0 - 5.0 years
2 - 3 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Key Responsibilities: Financial Performance and Sales Achieve daily sales, private label, BigBasket, generics, and high-margin category targets. Drive diagnostics target achievement. Execute prescription reminder calls and follow up on dormant/lapsed users and high-value users. Review the commitment register and ensure timely customer deliveries. Omnichannel Order Management Ensure 0% pushback on all omnichannel orders. Maintain 100% TAT compliance in processing omnichannel orders. Customer Service and Experience Greet all customers with folded hands. Understand and fulfill customer requirements both in-store and via calls/WhatsApp (response within 15-20 mins). Build healthy relationships through professional service and behavior. Home deliveries as per the business and customer service protocols, based on business requirements. Inventory Management and Accuracy Inward inventory daily with 100% accuracy. Ensure correct putaway as per SKU-location mapping. Conduct daily pullouts of expired, near-expiry, and non-moving items. Enter all bounced items into the system. Conduct daily physical SKU audits. Compliance and Banking Maintain duplicate invoices and cold chain temperature records as per SOP. Regularize manual bills in the system. Manage sales returns with email approvals. Prepare DSR and cash ledger during shift handover; validate during takeover. Respond to all emails received at the store pharmacy preferably in the same shift. Store Hygiene & Visual Merchandising Maintain store cleanliness via housekeeping staff. Clean racks and shelves daily and arrange items per VM SOP. Place appropriate discount tags and ensure monetized brands are correctly displayed. Marketing and Promotional Activities Set up in-store marketing collaterals and standees as per guidelines. Actively participate in camps and door-to-door activities. Inform customers about ongoing offers, home delivery, and diagnostics services. What We Are Looking For: Bachelor's degree or Diploma in Pharmacy with 1-3 years of experience. Valid State Pharmacy Council registration. Strong customer service and communication skills. Proficiency in computers and pharmacy software. High attention to detail, multi-tasking ability, and ethical conduct.
Posted 3 weeks ago
0.0 - 2.0 years
2 - 2 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Key Responsibilities: Financial Performance and Sales Achieve daily sales, private label, BigBasket, generics, and high-margin category targets. Drive diagnostics target achievement. Execute prescription reminder calls and follow up on dormant/lapsed users and high-value users. Review the commitment register and ensure timely customer deliveries. Omnichannel Order Management Ensure 0% pushback on all omnichannel orders. Maintain 100% TAT compliance in processing omnichannel orders. Customer Service and Experience Greet all customers with folded hands. Understand and fulfill customer requirements both in-store and via calls/WhatsApp (response within 15-20 mins). Build healthy relationships through professional service and behavior. Home deliveries as per the business and customer service protocols, based on business requirements. Inventory Management and Accuracy Inward inventory daily with 100% accuracy. Ensure correct putaway as per SKU-location mapping. Conduct daily pullouts of expired, near-expiry, and non-moving items. Enter all bounced items into the system. Conduct daily physical SKU audits. Compliance and Banking Maintain duplicate invoices and cold chain temperature records as per SOP. Regularize manual bills in the system. Manage sales returns with email approvals. Prepare DSR and cash ledger during shift handover; validate during takeover. Respond to all emails received at the store pharmacy preferably in the same shift. Store Hygiene & Visual Merchandising Maintain store cleanliness via housekeeping staff. Clean racks and shelves daily and arrange items per VM SOP. Place appropriate discount tags and ensure monetized brands are correctly displayed. Marketing and Promotional Activities Set up in-store marketing collaterals and standees as per guidelines. Actively participate in camps and door-to-door activities. Inform customers about ongoing offers, home delivery, and diagnostics services. What We Are Looking For: Bachelor's degree or Diploma in Pharmacy with 1-3 years of experience. Valid State Pharmacy Council registration. Strong customer service and communication skills. Proficiency in computers and pharmacy software. High attention to detail, multi-tasking ability, and ethical conduct.
Posted 3 weeks ago
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