Healthcare Executive - Call center support

Healthcare Executive - Call center support

Summary of Duties: Assessing Patient who are calling the call center line and TRIAGE them, if need to connect the On-call doctor. If not needed, book the appointment, or advise the patient for further action.

Flexibility to work in rotational shifts with Thursday and Friday off.

Key Responsibility Area

• Punctuality - Attendance is key for your job role.
• Courtesy to Co-workers
• Patient care and satisfaction with respect to each patients circumstances High Priority
• Directing patients to the appropriate person/department for further assistance
• Maintaining clean and organized work space
• Keeping current with office and department procedures
• Participates in education activities and attends physicians staff meetings
• Adheres to Employee Handbook
• Maintains strictest confidentiality and adheres to all HIPAA guidelines and regulations
• Available at customer required timings for meetings when working offshore, including odd hours.

Skills / Attributes Required

• Extensive Medical knowledge
• Worked as a Nurse in the ER department or Hospital
• Ability to operate a computer, phone, and basic office equipment
• Typing skill is must and able to type fast
• Excellent and clear communication is mandatory

Requirements

Educational Qualification

• Nursing degree or doctors who has not completed their degree but having good medical knowledge
• Homeopathy doctors
• Ayurveda doctors

Roles & Responsibilities

After hours calls support for patient care

• Attend the calls coming in the soft phone
• Assess / understand the need of the patient and Triage them accordingly
• If it is treatable by doctor over the phone, can connect the doctor
• If it is advisable by the Nurse over the phone, can explain the patient
• Offer next day appointment based on symptoms
• Advise the patient to go to ER if the symptoms are worse
• Follow the client set protocols for this role