Health Desk Associate

Health Desk Associate - JD

Department: Guest Services
Location: Yelahanka, Bangalore
Reports To: Front Office Manager

Job Summary:

The Health Desk Associate serves as the first point of contact for guests seeking health-related services at the resort. The role involves welcoming guests, managing bookings, providing information on treatments, coordinating with therapists, and ensuring guests receive a personalized and seamless wellness experience. The ideal candidate will be friendly, health-conscious, organized, and passionate about guest service.

Key Responsibilities:

Guest Interaction & Service:

• Greet all guests warmly at the resorts or health desk and assist with inquiries.
• Explain spa/wellness treatments, yoga sessions, therapies, and health packages offered by the resort.
• Provide recommendations based on guest preferences, needs, and medical considerations (if applicable).
• Ensure guests complete necessary health forms or consent forms before treatment.

Scheduling & Coordination:

• Manage appointment scheduling for spa treatments, consultations, fitness sessions, etc.
• Coordinate with therapists, nutritionists, fitness trainers, and wellness experts to ensure timely service.
• Handle rescheduling, cancellations, and waitlist management efficiently.

Administrative Duties:

• Maintain and update guest records in the spa/wellness software.
• Generate bills, process payments, and coordinate with the accounts/front office for financial transactions.
• Keep records of product usage, inventory, and treatment feedback.

Facility Maintenance & Cleanliness:

• Ensure the wellness desk and waiting areas are clean, organized, and stocked with brochures, water, etc.
• Inform housekeeping or maintenance for any facility issues promptly.

Sales & Promotion:

• Upsell wellness packages, spa memberships, and resort health programs to guests.
• Promote seasonal offers or new treatments via direct guest interaction or display boards.
• Provide information on healthy lifestyle tips and the resort's overall wellness philosophy.

Qualifications & Skills:

• Diploma or Degree in Hospitality, Health Sciences, Spa Management, or similar field.
• Minimum 1–3 years of experience in a wellness, spa, or guest services role.
• Excellent communication, interpersonal, and customer service skills.
• Basic knowledge of spa treatments, therapies, or wellness practices preferred.
• Proficiency in MS Office; knowledge of wellness/spa scheduling software is a plus.
• Well-groomed, health-conscious, and service-oriented personality.

Desirable Traits:

• Friendly, empathetic, and patient approach with guests.
• Ability to work flexible hours, including weekends and holidays.
• Passionate about wellness, fitness, or alternative therapies.

Job Types: Full-time, Permanent

Pay: From ₹15,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Yelahanka, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Health information management: 2 years (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person