Head - Tenancy Management

Responsibilities

Strategic Planning & Policy Implementation:

• Develop and oversee tenancy management policies and frameworks.
• Define short-term and long-term strategies for tenancy relocation and rehabilitation.
• Collaborate with government bodies to ensure legal compliance.
• Establish KPIs for tenancy operations and drive continuous improvement.
• Identify risks in tenancy management and formulate mitigation strategies.
  

Tenant Engagement And Buy-in

• Lead efforts to secure tenant buy-in for redevelopment projects.
• Develop engagement strategies to ensure tenants understand their rights and the redevelopment process.
  

Stakeholder Relationship Management

• Build strong relationships with local committees and community leaders to support redevelopment initiatives.
• Collaborate with local government and community organizations to address resistance.
  

Project Coordination & Oversight

• Coordinate tenant affairs to align with project timelines and objectives.
• Facilitate discussions and negotiations between tenants and project teams.
• Develop and implement SOPs for tenant interactions during redevelopment.
• Monitor adherence to SOPs and address deviations.
  

Team Management

• Develop strategies and assign targets to the team to manage tenant-related challenges.
• Monitor performance and re-strategize when necessary.
• Support the team in handling complex challenges to build their capability.
  

Complaint And Conflict Resolution

• Manage and resolve tenant complaints related to redevelopment.
• Conduct community meetings to address concerns and foster engagement.
  

Compliance And Regulatory Management

• Ensure compliance with all legal regulations and redevelopment policies.
• Conduct regular audits of tenant-related processes.
  

Community Building And Support

• Foster a sense of community among tenants during redevelopment.
• Organize events to strengthen relationships and enhance engagement.
  

Evacuation Strategy And Rehabilitation

• Develop evacuation strategies, including relocation planning and timelines.
• Oversee rehabilitation initiatives for displaced tenants.
  

Qualifications

• Bachelor&aposs degree in Real Estate Management, Business Administration, or related field
• Master&aposs degree in a relevant field is preferred
  

Experience:

• 15-20 years of experience in the real estate industry
• Demonstrated experience in tenancy management, lease agreements, and tenant relations
• Proven track record of optimizing occupancy rates and maximizing revenue