Who We Are
Space Matrix is a dynamic and innovative design consultancy that specializes in workplace design. Our mission is to be the No. 1 office design firm in Asia and to continue revolutionizing the delivery of design and build globally.We have a company culture that is transparent, collaborative, innovative, progressive, honest and fast. Be part of the team that constantly challenges the industry norm and wants to be the best in the game. To find out more visit www.spacematrix.com
Purpose Of The Role
As the Head of PMO - Managed Accounts, you will play a critical governance and leadership role within the organization. This position will be responsible for building and leading the Project Management Office (PMO) team dedicated to the Managed Accounts vertical. You will ensure operational excellence across multiple client accounts by driving consistency in delivery, maintaining high-quality standards, and implementing standardized processes.Initially, this will be an individual contributor role with a strong focus on governance and process establishment. Once the Managed Accounts portfolio exceeds five active projects, you will be responsible for scaling and managing a team of PMOs, each aligned with Account Directors to ensure optimal client satisfaction and delivery efficiency.
What You'll Do
- Process flow and SOP's/ Client engagement
? RACI for all stages of project
? Define clear R&R of Managed account team, Project Delivery team? Client interface by Managed account and Project delivery team? KPI for managed account? KPI for managed account team? KPI for Project delivery team? Prepare Dashboard Templates for Client Engagement? Key data like
- Portfolio details (projects - location , size etc)
- Schedule status- actual vs planned
- Risks
- Key Observations
? Knowledge Hub Database Structure / Folder structure? Central repository of all project related information - client design guidelines,project related key documents? Templates for -Key Summary of ID, MEP, AV, IT , ADA, Facilities - requirements/findings
? Governance & Delivery Oversight
? Implement governance frameworks and lead regular performance reviews acrossManaged Accounts.? Ensure consistent application of delivery standards, process adherence, and riskmitigation.? Liaise with local studios and delivery leads to coordinate execution and resourceplanning.
? Financial Health & Reporting
? Develop and maintain standardized templates for financial health tracking,including Billings, EBIT, and NSV analysis.? Monitor account financials and provide insights to leadership on profitability,efficiency, and risks.? Partner with finance and delivery teams to align forecasts with actualperformance.
? Monthly/Quarterly Governance & Analytics
? Lead monthly and quarterly governance cadences, including performanceanalytics, issue tracking, and stakeholder reporting.? Prepare and present performance dashboards to internal and client stakeholders.
? Strategic Partnership & Innovation
? Participate in long-term account strategy planning, innovation initiatives, androadmap alignment with clients.? Support the Global Account Director and Account Directors in identifyingopportunities for growth, efficiency, and transformation.
? .Team Leadership & Growth
? Once the Managed Accounts portfolio scales beyond five active projects, recruit,onboard, and manage a team of PMOs.? Provide leadership, mentorship, and performance oversight to ensure effectiveexecution across the portfolio.
- Project Delivery Governance
? Project Initiation workshop with the managed account team and the studio team alongwith SME's to cover? Project Brief? R&R along with RACI? Knowledge Session to cover lessons learnt, client guidelines if any , previous project data? Budgets and Specifications? Project Schedule - Key Milestones? Client Directory? Cadence for internal and client calls, governance calls? Attend all important meetings for the project- weekly calls , design calls, schedule andbudget calls? Identify risks and propose mitigation strategies.? Track project deliverables against schedule and quality? Work closely with the procurement team to ensure conversion to build in case of DBBprojects and to improve the overall NSV.? Work closely with the project team to ensure billing milestones are achieved as perschedule? Quality Assurance & Compliance. Implement quality control checks at every project stage? Ensure compliance with industry standards and regulations? Conduct periodic internal audits and assessments? Reporting & Documentation. Maintain comprehensive project documentation and records? Generate performance reports and financial summaries? Provide dashboards with real-time project insights? Share post-project analysis for future enhancements? Closure & Continuous Improvement. Conduct final project review and debrief session? Lessons learnt - Design, Process , Delivery, Commercial, Engagement model -internal and Client? Post occupancy survey, analysis? Ensure we take NPS at the key stages
What Makes Working with Us Special
- We are recognized & certified as a Great Place to Work 7 years in a row.
- Space Matrix won Best Interior Design Firm India at the 2023-24 Realty+ and Economic Times Real Estate Awards.
