Head Operations / Senior Manager Operations

Key Responsibilities:

1. OPD & IPD Operations Management

Supervise and streamline outpatient (OPD) and inpatient (IPD) services to ensure smooth patient flow and operational efficiency.

Coordinate with clinical and non-clinical teams for timely and quality patient care.

2. Facility Management

Oversee maintenance, cleanliness, safety, and functionality of all hospital facilities.

Ensure availability of required medical and non-medical equipment.

3. Patient Satisfaction & Relations

Monitor and improve patient satisfaction scores.

Address and resolve patient complaints promptly and professionally.

Implement patient feedback systems.

4. Hospital Operations & Administration

Manage day-to-day hospital operations to ensure seamless functioning.

Coordinate with all departments to resolve operational issues and ensure policy compliance.

Prepare operational reports for management review.

5. Compliance & Quality Assurance

Ensure adherence to NABH/JCI and other healthcare regulatory standards.

Implement and monitor quality improvement initiatives.

Maintain compliance with hospital policies, legal requirements, and safety standards.

6. Staff Management

Supervise, train, and motivate hospital staff.

Plan staff allocation, duty rosters, and leave schedules to maintain adequate workforce.

Conduct performance evaluations and recommend developmental actions.

7. Interdepartmental Coordination

Facilitate communication and collaboration between clinical, nursing, and support service teams.

Resolve interdepartmental conflicts and enhance workflow efficiency.

8. Policy Implementation

Implement and update hospital operational policies and procedures.

Ensure staff awareness and adherence to policies.

9. Continuous Improvement

Analyze operational performance data to identify gaps.

Drive initiatives to improve patient care, reduce wait times, and optimize resources.