Head of Post Production

One of our top clients is seeking the following role.

Job Summary:

Key Responsibilities:

• End-to-End Production Ownership:

  Own and manage the production environment of enterprise applications with a focus on stability, performance, and scalability.

• Application Engineering Oversight:

  Collaborate with engineering teams to ensure high availability and reliability of applications. Drive continuous improvement, automation, and performance tuning.

• Production Support & Incident Management:

  Lead 24x7 production support operations. Define SLAs, drive root cause analysis (RCA), and ensure timely resolution of issues with minimal business disruption.

• Solutioning & Technical Leadership:

  Provide direction on technical solutions, architecture decisions, and process improvements. Evaluate and implement tools to enhance monitoring, alerting, and response mechanisms.

• Stakeholder Management:

  Build strong relationships with internal business units, clients, and external partners. Act as the single point of contact for production-related issues and communications.

• Cross-Functional Collaboration:

  Work closely with product managers, developers, QA, infrastructure, security, and compliance teams to align on priorities and ensure production readiness.

• Risk & Compliance:

  Ensure production environments adhere to all compliance, audit, and security standards. Mitigate operational risks through proactive monitoring and controls.

• Team Leadership:

  Manage and mentor a high-performing team of production engineers and support analysts. Foster a culture of accountability, agility, and continuous learning.

Qualifications & Skills:

• Bachelors or Masters degree in Computer Science, Engineering, or a related field
• 15+ years of experience in IT, with 5+ years in a leadership role in production/application support
• Proven experience in managing large-scale, business-critical applications in a complex IT environment
• Strong problem-solving, crisis management, and decision-making skills
• Deep understanding of ITIL framework, DevOps principles, and SRE best practices
• Excellent interpersonal and stakeholder management skills
• Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace), cloud environments (AWS/Azure), and automation (CI/CD pipelines)
• Strong verbal and written communication skills

Preferred Certifications:

• ITIL v4 Foundation / Intermediate
• PMP / Prince2 (optional but advantageous)
• Cloud certifications (AWS/GCP/Azure Architect or DevOps)