Head of Operations - DLF Commercial

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Head Of Operations - DLF Commercial Portfolio

Property and Asset Management

Expertise in Daily Property operations

You will ensure professional and proactive management of Facility and support services to site premises. You will provide a comprehensive building Management service to ensure that all amenities are resourced and maintained to high class industry standard. You will train, assign, organize, prioritize, motivate, supervise and evaluate the work of assigned employees and contractors.

Thus, having the capability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing business needs and/or technology. Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines and emergency situations

Leading from the front

This is a very multi-faceted role that comes with great responsibility. You will lead all Property Management Services. You will be collaborating and managing all aspects of operations including technical, soft services, HR compliance, management & sourcing of materials and commercial matters.

Collaboration

In this role, you will be working closely with senior leadership from both our business line and the client side as well. You will be responsible for aligning with the clients Property Management needs to ensure seamless communication and adaptation of processes and standards.

Youll drive a spirit of collaboration to ensure that the site-based Property Management team runs to maximum efficiency, allowing us to achieve our clients ambitions. You will support the development of the team by acting as a role model, inspiration and coach; giving feedbacks on formal and informal basis.

Being a strategist

Can you see the bigger picture You juggle operational delivery whilst delivering future strategy

Youll be the lead, presenting an objective view of the clients property, providing an overall strategy, highlighting successes or potential issues whilst providing tangible solutions for the client. You can communicate clearly and guide the client on the best way forward for transactional processes and portfolio strategies.

Taking ownership of business and Accountability

You take charge and initiative to help the business become more efficient and save money

You're on the front lines every day overseeing day-to-day operations, selecting vendors and negotiating contracts putting you in the perfect position to look for opportunities to work for the organisation betterment and prosperity and doing your part.

Sound like you Here is what were looking for:

Experienced Professional

Having a strong professional image, ethical standards, integrity, objectivity, confidence & ability to gain the trust respect of peers & supervisors. You will be familiar in working with fast moving MNC clients with a regional presence and multiple service lines. You will have a Degree / Diploma with relevant educational background in with adequate Management experience of 10-15 years in Building Management Industry. You should have strong interpersonal & communication skills.

Thorough knowledge of computers and software using standard or customized software applications appropriate to assigned tasks

Resilient

Property Management is a highly dynamic and require you to be fast paced as well. A positive mind set and a can do attitude is a must when multi-tasking, driving change and delivering efficiencies. Naturally proactive, youll possess the innate ability to identify risks in delivery before it comes to issue. At JLL, we have a continuous improvement mentality across our businesses, and well be looking for you to have the same.

Team Player

Are you someone that enjoys building up the quality of team deliverables

Youll be a person who likes collaborating with others regardless of role, business unit or location. You will be firm on principles but flexible and fair when challenged. Youll enthuse the team to be creative in reinventing the wheel and initiating new processes to suit client structure and portfolio.

Great Communicator

Can you get your ideas across clearly both verbally and in writing

Youll be working with many diverse interest groups so the way you share information and your ability to persuasively convey information is highly important. A high EQ is must for this role.

Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Ensure all services are performed as per Standard Service Specifications
• Preparation of Property management budgets and perform CAM collection
• Manage the budget efficiently and yield cost savings where possible without compromising quality of service.
• Maintain site accommodation and services, through contractors and direct labour, in most cost-effective way.
• Ensures occupancy of sites complies with statutory legislation.
• Ensure quality of staff, appraising and developing them to ensure maximum contribution.
• Proactive liaison with local and local municipal authorities.
• Interviews, selects, hires, supervises and reviews qualified building operation and management staff
• Manages critical relationships with client, tenants, and key vendors
• Reviews all building financial data with Ambience and Property Accountant
• Ensures that all client deliverables are submitted in a timely manner
• Acts as the liaison to local community public interest groups
• Manages vendor relationships
• Writes vendor contract specifications
• Oversees all vendor bidding
• Ensures that entire staff maintains a critical eye on all aspects of building physical care
• Fosters and maintains a Tenant is our Guest philosophy among the staff