Head of Lab Operations / General Manager

Role Overview: As the Head of Lab Operations / General Manager, your mission is to deliver fast, reliable, and frugal operations across multiple sites including Hyderabad, Vizag, Bengaluru, Mumbai, and other hubs. Your primary focus will be on maximizing uptime, ensuring low Turnaround Time (TAT), and maintaining zero-compromise quality standards. Key Responsibilities: - Own TAT, capacity/shift planning, and hub-and-spoke load balancing. - Ensure analyzer uptime by managing Preventive Maintenance (PM) calendars, spares inventory, and vendor Service Level Agreements (SLAs). - Drive cost/test efficiency through reagent rental optimization, batching strategies (where safe), wastage control, and maintaining inventory pars. - Enforce Standard Operating Procedures (SOPs), Internal Quality Control (IQC), External Quality Assurance (EQA) schedules; maintain audit-ready documentation and track Corrective and Preventive Actions (CAPA). - Lead the hiring, training, and cross-training of technologists; conduct daily huddles to promote a safety culture. - Orchestrate courier/cold chain logistics, monitor logistics Service Level Agreements (SLAs). Qualifications: - Bachelor's or Master's degree in Medical Laboratory Technology (MLT), Biomedical Engineering, or MBA. - 5 to 8 years of experience in managing high-throughput lab operations. - Proficiency in vendor and inventory management; exposure to ISO/NABL standards. - Strong English communication skills. Additional Details: - You will report to the Chief Operating Officer (COO). - Key Performance Indicators (KPIs) include achieving 98% uptime, limiting inventory wastage to 1% of Cost of Goods Sold (COGS), maintaining PM on-time performance at 95%, and meeting vendor SLAs at 95%.,