Head Housekeeping

Role & responsibilities

• Lead and manage the housekeeping team, including patient room attendants, housemen, laundry/uniform staff, and supervisors covering hiring, training, scheduling, and performance evaluations.
  
• Ensure all patient rooms, corridors, public/rest areas, and support/service zones (banquets, meeting spaces, etc.) are maintained in accordance with hospital cleanliness and hygiene standards through regular inspections and audits.
  
• Manage the departmental budget and maintain inventory of cleaning supplies, linen, uniforms, and lost & found items, ensuring proper cost control and optimal resource utilization.
  
• Coordinate with Front Office, Engineering/Maintenance, Nursing, and other departments to ensure timely room readiness, event setups, and adherence to service standards.
  
• Plan and implement periodic

  deep-cleaning programs

  for ICUs, OTs, wards, and OPDs to ensure patient safety and readiness.
• Address and resolve patient or attendant complaints related to housekeeping services promptly to ensure satisfaction and maintain service excellence.
  
• Ensure full compliance with

  hospital infection control, health & hygiene protocols, fire and safety regulations

  , and brand or institutional standards.
• Maintain accurate documentation including daily shift logs, inspection reports, room status records, inventory registers, and staff performance data.
  

Would you like me to tailor this for:

Preferred candidate profile

Qualifications & Experience

• Education:

  Degree or Diploma in

  Hotel Management

  or a related field.

• Experience:

  Minimum

  10+ years

  of progressive experience in

  housekeeping operations

  within a luxury (

  5-star hotel or hospital

  ) environment, including at least

  35 years in a supervisory or managerial capacity

  .

• Skills & Competencies:

• Strong

  leadership

  ,

  communication

  , and

  organizational

  abilities.
• Proven

  guest/patient service orientation

  with high attention to detail and quality standards.
• Ability to maintain

  operational excellence under pressure

  and manage large, multi-shift teams effectively.
• Hands-on experience in

  budgeting

  ,

  inventory management

  , and

  PMS/housekeeping systems

  .