Head - Digital Banking - South

Key Responsibilities:

Regional Leadership

• Develop and implement regional strategies to drive digital adoption in alignment with national digital banking goals.
• Set and monitor performance targets that support the bank's broader digital objectives.
• Lead, mentor, and support Area Heads and their teams in achieving digital adoption targets and organizational goals.

Program Management

• Oversee the planning and execution of digital adoption campaigns and initiatives.
• Ensure optimal resource allocation to support customer onboarding and increase digital product usage.
• Monitor program outcomes and make data-driven adjustments to improve effectiveness.

Team Management

• Manage a regional workforce, including Area Heads, Digital Banking Champions, and Team Leaders.
• Build a high-performance, collaborative culture focused on results, innovation, and customer success.
• Organize training and development programs to upgrade digital competencies across the team.

Stakeholder Engagement

• Collaborate with branches, area offices, internal departments, and external partners for successful program implementation.
• Maintain strong working relationships with key stakeholders, including corporate headquarters.
• Represent the region in leadership forums, reviews, and strategic discussions.

Performance Monitoring

• Track, analyze, and report KPIs related to digital adoption within the region.
• Identify trends, challenges, and success stories to continuously refine strategy.
• Ensure compliance with internal policies and regulatory standards.

Customer Focus

• Promote a customer-first approach in all digital initiatives.
• Address customer feedback promptly and proactively resolve issues.
• Design and implement digital solutions that enhance the overall customer experience.

Innovation and Continuous Improvement

• Identify and implement cutting-edge technologies and process improvements to boost digital adoption.
• Stay informed about digital banking trends, competitor practices, and new tools.
• Drive a culture of innovation and continuous improvement within the regional team.

Financial Management

• Prepare and manage the regional budget for Digital Banking Adoption Services.
• Monitor expenses and ensure alignment with financial plans and cost-efficiency goals.
• Identify and implement cost-saving measures without compromising service quality.

Risk Management

• Proactively identify risks associated with digital adoption and establish mitigation plans.
• Ensure all initiatives comply with applicable data privacy, security, and regulatory requirements.
• Enforce robust policies to safeguard customer data and banking infrastructure.