Head - Aesthetic Clinic

Purpose of the position (Brief Overview)

The Head of Clinic is responsible for overseeing the daily operations, management, and growth of the beauty clinic. This includes managing a team of professionals, maintaining high standards of customer service, and ensuring the clinics profitability.

The role demands leadership, strategic thinking, and an in-depth understanding of beauty treatments and trends, along with the ability to effectively run a business.

Essential Duties and Responsibilities:

Operations Management:

• Oversee the daily operations of the clinic, ensuring smooth and efficient functioning.
• Develop and enforce clinic policies and procedures, ensuring adherence to industry regulations and standards.
• Monitor clinic inventory and supply levels; ensure timely ordering and stock management.
• Ensure the clinic is clean, safe, and aesthetically appealing, maintaining a welcoming environment for clients.
• Ensure AMCs are done for all instruments / Machines ( as per need) and are maintained in good condition and cleaning and preventive maintenance is carried out from time to time.
• Responsible for running the software to the optimum capacity

Client Relationship Management:

• Ensure exceptional customer service is delivered to all clients.
• Handle client complaints, concerns, and queries in a professional and timely manner.
• Develop and implement strategies to build long-term client relationships and loyalty.
• Oversee the creation and implementation of client satisfaction surveys and follow-up protocols.
• Promote a personalized and high-quality experience to all clients.

Treatment & Service Offering:

• Stay up-to-date with the latest beauty treatments, technologies, and trends.
• Oversee the quality and consistency of services offered in the clinic, ensuring they meet or exceed industry standards.
• Regularly assess and improve service offerings to keep the clinic competitive and innovative.
• Ensure all beauty treatments and services comply with health and safety regulations.
• Keep up with industry regulations, hygiene standards, and legal requirements in the beauty sector.
• Handle medical and cosmetic procedures following proper medical and ethical guidelines if applicable.

Leadership & Team Management:

• Lead and manage the clinic’s staff, including beauty therapists, receptionist, Sales and support staff.
• Ensure all staff are well-trained and provide exceptional customer service.
• Foster a positive, motivating work environment and culture that encourages high performance.
• Provide feedback and professional development opportunities to staff.
• Recruit, hire, and on board new team members as needed.

Business Development:

• Promote new beauty treatments, packages, and products to attract and retain clients.
• Build and maintain partnerships influencers and organizations to enhance clinic visibility.
• Monitor local and global beauty trends and adjust the clinic’s offerings accordingly.
• Prepare and present regular reports on clinic performance, including financials, customer satisfaction, and team productivity.
• Develop and manage the clinic’s budget, ensuring financial goals are met. - Accountable for the profitability and bottom line
• Accountable to set the goal and target and work out strategy
• Work as a team and motivate and train all the concerned from time to time – team building/team culture
• Monitor clinic revenue and expenses; identify opportunities to improve profitability.
• Handle pricing strategies for treatments and services to remain competitive in the market.
• Oversee billing, invoicing, and payment collections.
• Analyze financial reports and develop strategies to improve financial performance.

Qualifications : MBBS, MD – Dermatology.