HCP Engagement- Specialist - Operate

Job Description: At PwC, you will be part of the risk and compliance team focusing on maintaining regulatory compliance and managing risks for clients. Your role will involve providing advice and solutions to help organizations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. You will confirm adherence to regulatory requirements and provide guidance on compliance strategies. As a reliable member of the team, you are expected to adapt, take ownership, and consistently deliver quality work that drives value for clients and success for the team. Key Responsibilities: - Handle ticket triage, incident resolution, and system usage guidance - Enter tickets, track progress, communicate with stakeholders, and escalate issues when necessary - Maintain a customer-first mindset and use a process-driven approach to resolve user issues - Utilize support platforms such as Azure DevOps, ServiceNow, etc. Qualifications Required: - Graduate with experience in a process-driven, regulated environment - Background in customer service and end-user support (L1L3) - Exposure to Appian (BPM) or Azure DevOps would be beneficial Company Details: At PwC, the Advisory Acceleration Center in Bangalore focuses on developing solutions for Risk Consulting, Management Consulting, Technology Consulting, Strategy Consulting, Forensics, and vertical-specific solutions. The organization values diversity and inclusion, providing a high-performance culture based on excellence. PwC offers global leadership development frameworks and the latest digital technologies to support your career growth. With a commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, and learning & development, PwC is recognized as one of the best employers globally. Apply now if you believe PwC is the place to grow and excel in your career!,