HCP Engagement- Engagement Ambassador

Responsibilities may include, but are not limited to:

• General engagement support: Answer questions and conduct outreach to business owner/stakeholders or HCPs as needed as it relates to HCP/HCO onboarding, activity requests, contracting, travel requirements, invoicing and payments
• Contracting:
• Facilitate offline HCP/HCO contract execution between HCP/HCO and internal signor
• Review contract redline requests to adhere to established standards and escalate to Legal for review
• Conduct outreach to follow up with business owners and/or HCP/HCO for outstanding contracts
• Facilitate contract amendment requests by liaising with business owners and HCP/HCOs as necessary
• Travel & Logistics:
• Address complex HCP/HCO scenarios as it relates to activities, contracts, travel, or payments
• Facilitate HCP travel request submission
• Communicate HCP travel arrangements to business owners and HCPs
• Post engagement support:
• Support the reconciliation and recordation of HCP logistic expenses in system of record including:
• Collecting and reconciling activity invoices in system of record;
• Review and categorize invoice items by spend type and HCP participation;
• Support the transition of engagement to post-engagement team members and address questions related to HCP payments or transfer of value data

Other:

• Learn and support adoption of automations and tools related to HCP, HCO or Patient engagement
• Manage deliverables on or ahead of deadlines and reporting any issues/risks beforehand
• Any other responsibility that flows naturally and logically to this role

Skills:

• 5 -9 years of experience within healthcare provider engagements
• Strong understanding of HCP engagement compliance and regulatory environment both domestically and internationally, preferably experience with obtaining country or institutional authorizations, as applicable.
• Significant customer service experience, with ability to consistently deliver white glove” service to customers
• Strong, professional communication skills
• Ability to logically, and critically evaluate HCP, HCO and Patient engagement and follow process steps, apply research skills to identify issues, and solution challenges for resolution
• Experience with contracting using templates and supporting redline requests
• Familiarity with advanced Excel, HCP engagement software, and CRMs
• Strong English language spoken, reading comprehension and writing skills
• Self-directed, team player with ability to work in a fast-paced environment, with attention to detail and a strong emphasis on quality, accuracy and accountability.