0 - 4 years
2 - 3 Lacs
Posted:2 hours ago|
Platform:
Work from Office
Full Time
Designation : CUSTOMER SERVICE REPRESENTATIVE
HR SPOC: Sobiya, Suryapriya, Jefferson
Venue: HCL AMB - 6, Ambattur
Profile: Email Back Office
Minimum experience : Freshers to 4 Years, preferably in USA environment.
Shift : Saturday to Friday Night shift , weekly 5 days with 2-week offs (Saturday and Sunday included)
Education requirement : Graduate / postgraduates only
Skill : Good English Written and Verbal communication.
Mode : Hybrid
Requires strong analytical skill to review issues, analyze information and tools, provide the
details, and perform follow-up as and when required .Requires the ability to use the right
template accurately , document the issue and update the customer records and category.
Requires strong written communication skills to respond to customer.
The Email backend representative is expected to handle store-based, employee-based,
and digital coupon-based issues. Primary responsibilities include understanding the cases,
providing support to ensure positive customer experience. The specialist must
demonstrate strong attention to details. Must also demonstrate the ability to learn quickly
and apply the right methods of resolution.
HCLTech
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