HCL_ ServiceNow ITOM_ Noida/Chennai/Bangalore

implementing, configuring, and managing ServiceNow's ITOM suite, including Discovery, Service Mapping, and Event Management

• Implementation and Configuration:

  Installing, configuring, and integrating ServiceNow ITOM products like Discovery, Service Mapping, Event Management, and CMDB.

• Customization and Development:

  Developing custom patterns, scripts, and integrations using scripting languages like JavaScript, Python, or PowerShell.

• Event Management:

  Integrating ServiceNow with multiple event sources, implementing and customizing event management rules and alert rules, and designing orchestration using Flow Designer.

• CMDB Management:

  Maintaining and enhancing the CMDB, including CI relationships, data accuracy, and integration with third-party tools.

• Integration:

  Leveraging ITOM APIs to integrate ServiceNow with various enterprise monitoring tools, automation platforms, and other systems.

• Documentation:

  Preparing technical documentation for customer projects and internal use.

• Support and Training:

  Providing support for existing ServiceNow implementations, assisting with troubleshooting, and mentoring junior developers.

• Sales Support:

  Supporting sales efforts through demonstrations, proof-of-concepts, and customer presentations.

• Project Delivery:

  Delivering projects on-site or remotely, ensuring projects are completed successfully and according to customer requirements.

• Process Improvement:

  Identifying opportunities for process improvement related to ITOM and CMDB management.

Required Skills and Experience:

• ServiceNow Expertise:

  Strong experience with ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and CMDB.

• Scripting:

  Proficiency in scripting languages like JavaScript, Python, or PowerShell.

• API and Integration:

  Understanding of APIs and experience integrating ServiceNow with other systems.

• Event Management:

  Experience with event management rules, alert rules, and orchestration using Flow Designer.

• CMDB:

  Strong understanding of CMDB concepts, data management, and CI relationships.

• Problem-Solving:

  Strong analytical and problem-solving skills.

• Communication:

  Excellent written and verbal communication skills.

• ITIL:

  Familiarity with ITIL processes and best practices.

• ServiceNow Certifications:

  ServiceNow Certified Implementation Specialist - Event Management is an advantage.