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HCL hiring For international voice process

HCL hiring For international voice process

HCLTech

1 - 2 years

0 - 2 Lacs

Noida

Posted:13 hours ago| Platform:

Apply

Skills Required

Bpo Voice Voice Process Us Calling Voice Us Voice Process International Voice Process International BPO International Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

B.tech ,M.tech, BCA, BE and MCA candidate is not eligible

Walk-In Drive for Customer Support Executive HCL Tech

Profile - Voice, customer service.

HCL Tech Hiring for US Voice Process 21st July'25 Walk in directly.

Designation:

Any Grad/UG can apply (No Regular Students / No Law Graduate)

For the role B.tech ,M.tech, BCA and MCA candidate is not eligible

Interview Location: - HCL Technologies: -A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301

Two Ways Cabs Available

Walk-in Date- 21st July'25

Timing- 11am-4pm

Work Experience & Qualification criteria:

Excellent communication skills - both verbal and written - with a professional telephone etiquette
Helpful, empathetic, and enthusiastic about customer service

Answer all inbound queries as per call flow procedure.
Adherence to process to ensure high quality and customer service.
Follow escalation procedures for issues uncontrollable at agent level First call resolution.
Break schedule adherence.
Involvement in motivational activities, implementing feedback given during monitoring sessions.
Updating various logs like escalation log, complaint tracker etc.
Ensuring data security - proprietary data of customers
Minimum 1 year customer service experience is must (tech support experience will not work)
Excellent soft skills
Excellent communication skill is must (Both written and verbal)
Flexible with 24*7 shift (Night shift), rotational shift/weekly offs

Contact Person- Shivangi Sharma

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