HCL Hiring || Excellent Opportunity For AR Caller @ Chennai location

HCL Hiring || Excellent opportunity for AR Caller for Chennai location.

Candidates with relevant experience and willing to work with US shift please share your updated CV to shinazzohara.fathi@hcltech.com

Work Location: Chennai Sholinganallur

Shift: US shift

5 Days work from office

Contact Person:

JOB SUMMARY

We seek an experienced RCM Customer Service Executive Voice to join our team. The role involves collaborating with US healthcare providers to ensure accurate and timely reimbursement. The ideal candidate should possess strong communication skills, attention to detail, and be willing to work in US shifts.

KEY WORDS

Excellent Verbal and Written Communication Skills, Revenue Cycle Management, Denial Handling, AR Calling, US Healthcare, Medical Billing, RCM.

RESPONSIBILITIES:

• Review and analyze denied claims to identify root causes and trends.
• Develop and implement strategies to reduce claim denials and improve reimbursement rates.
• Work closely with insurance companies, healthcare providers, and internal teams to resolve denied claims.
• Prepare and submit appeals for denied claims, ensuring all necessary documentation is included.
• Monitor and track the status of appeals and follow up as needed.
• Maintain accurate records of all denial management activities and outcomes.
• Provide regular reports on denial trends, appeal success rates, and other key metrics to management.
• Stay updated on industry regulations and payer policies to ensure compliance.

REQUIRED SKILLS:

• Strong verbal and written communication skills
• Should possess neutral accent and good adoption to US culture.
• Ability to resolve provider queries in the first point of contact.
• Focus on delivering a positive customer experience
• Should be professional, courteous, friendly, and empathetic
• Should possess active listening skills
• Good data entry & typing skills
• Ability to multi task.
• Capable of handling fast-paced, innovative, and constantly changing environment
• Should be a team player.
• Ability to contribute to the process through improvement ideas.

FORMAL EDUCATION AND EXPERIENCE

• Graduate (any stream)
• 1 Years - 4 Years of process experience in AR calling Heath Care, with knowledge of Denials and RCM.